Retention Marketing Specialist

Responsible for coordinating the loyalty and retention programs designed to win back, reward, and retain customers and clients.

Create, optimize, and evolve retention strategies to keep clients.
Work closely with various business units to develop objectives.
Identify areas of customer improvement.
Evaluate the customer service experience.
Distribute surveys and questionnaires to determine customer satisfaction.
Evaluate quality assurance programs.
Develop an understanding of what is needed to create a great client experience.
Perform evaluations of sales teams.
Create new or develop existing retention campaigns and programs.
Influence and improve results.
Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting.
Evaluate program results and optimize as needed.
Lead adhoc projects and initiatives that bring about change or improve the business.
Prepare and present presentations to various audiences to influence the loyalty and retention program.
Identify sales opportunities while servicing customers.
Sell new products to existing customers.