Product Manager, Customer-Facing Applications

• Location: 451 Southlake Blvd, Richmond, VA, 23236, United States
• Base Pay: $110,000.00 - $150,000.00 / Year
• Employee Type: Full Time
• Minimum Experience: 3 Years

Super Radiator Coils is hiring a Technology Product Manager to lead the strategy, roadmap, and delivery for our coil engineering software used by customers and internal mechanical engineers. In this role, you will be part of a cross-functional team of software developers and a product designer to create innovative, impactful, and delightful technology solutions. You will work directly with customers, internal sales engineers, R&D, manufacturing operations, the wider technology organization, and leadership to determine the most important problems to solve and collaborate with your empowered product team to solve them. You will bring your soft skills and passion for technology to serve hundreds of customers in critical industries with cutting edge software.

You do not need prior manufacturing or mechanical engineering experience SRC will train you on the fundamentals but you should be comfortable owning ambiguous, user and technical problem spaces end-to-end.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. If thats you, we would love to have you join us!

Your Responsibilities 

• Manage the full product lifecycle, including strategic planning, research and design, and product development through launch, support, and discontinuation 

• Drive adoption of coil engineering applications and APIs 

• Partner with Product Design to apply human-centered design and discovery best practices to deeply understand user needs 

• Partner with Software Development to prioritize the highest leverage technology solutions 

• Partner with stakeholders and your team to prioritize the product roadmap and backlog 

• Partner with coil engineering SMEs to translate heat-transfer domain requirements into clear product requirements 

• Work day-to-day with designers and engineers on delivery, as part of an empowered product team 

• Analyze customer needs, industry benchmarks, market trends, and competitive strategies to identify opportunities that increase customer and business value 

• Track and report on defined success metrics for the product area 

• Maintain documentation and training materials for internal and external users 

Requirements

What Youll Need 

• 3+ years of product management experience, ideally in technical software or B2B SaaS

• Demonstrated ability to build credibility with technical stakeholders and learn domain-specific concepts

• Hands on experience and using data to inform, test, and measure product decisions

• Hands on experience working with software developers, product designers, and business/data analysts

• Strong written and verbal communication skills

• Experience experimenting with AI tools

• Bachelors degree in Engineering, Computer Science, Business, or related field, or equivalent experience
• This position requires access to protected technical data and information governed by the International Traffic in Arms Regulations (22 C.F.R. Parts 120-130) (ITAR). Therefore, this role can only be performed by a U.S. person as defined in 22 C.F.R. 120.62.

Nice to Have

• Experience with data science and AI tools at scale 

• Familiarity with Agile, Discovery best practices, and empowered product team frameworks  

• Prior exposure to manufacturing, mechanical engineering, or construction software 

Summary

Were you aware that Super Radiator Coils has consistently been recognized as a leading workplace for seven consecutive years? Ninety percent of our team members are confident in the company's trajectory, and we steadfastly uphold our core values. Moreover, ninety percent of our staff value our dedication to fostering a healthy work-life balance.

Join an enthusiastic team who enables your success with plenty of support and training in-demand skills. Participate in an environment that will make you feel accomplished every day.

When you work at SRC, you'll get...
Super culture: Look forward to having fun at work every day! Join a company awarded top 20 mid-size companies to work for 6 consecutive years. Enjoy a collaborative and positive culture, where you work as a team to achieve your goals faster, easier, and with better quality.

Purpose & Pride: You will help make the world a better place. Your progress and advancement are in your hands! Be proud of what you accomplish and be rewarded for a job well done!

Exceptional structured training: A dedicated training team will work with you directly to ensure your training needs are met.

Tuition reimbursement Join an employer that is focused on retaining employees and assisting them with their career development. (Ask for additional details)

Stable, long-term growth: Company has great customer loyalty, solid industry diversification and a culture of collaboration and teamwork.

Extra perks and fun events: Benefit from a clean, climate-controlled facility and enjoy access to a new onsite gym, break room, and cafeteria. Also, a summer picnic, a Christmas party, and more! The owner personally hands out Christmas bonuses to each employee. You will feel respected and rewarded as a member of the team.

Full benefits package: including medical, dental, disability, life, 401k, vacation time, 11 paid holidays, tuition reimbursement and more.

Company Overview
Super Radiator Coils is a leading manufacturing company in the niche market of commercial and industrial heat exchangers serving several industries including: power generation, HVAC equipment, chemical producers, petroleum operations, pharmaceuticals, pulp and paper companies, and food processing equipment. Super Radiator Coils is a stable, privately held company with a long-term view to invest and build. This unique company is large enough to have the resources to pursue opportunities, yet small enough to be nimble. Find out why our parking lot is full of signs recognizing employees with 15+ years with the company.

Super Radiator Coils is an Equal Employment Opportunity / Affirmative Action Employer: women, minorities, those with disabilities, and veterans are encouraged to apply.

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If you are a job seeker with a disability and require accessibility assistance or reasonable accommodation to apply for an open position, please contact the Human Resources Department:

Super Radiator Coils
451 Southlake Boulevard
Richmond, VA 23236

Email: kate.santuk@superradiatorcoils.com