Director of Residential Dining Operations

Director of Residential Dining Operations

Harvard University Dining Services (HUDS) invites applications and nominations for the role of Director of Residential Dining Operations. This leader will have a genuine passion for hospitality and a commitment to a diverse, delicious, nutritious, and sustainable program around which community at this world-renowned institution can be forged.

HUDS is the oldest collegiate foodservice in America. Also, one of the largest collegiate food service operators, proudly serving an average of 22,000 meals a day during the academic year and 5 million meals annually, with a staff that is more than 500 individuals strong.

Reporting to Smitha Haneef, Managing Director for Dining Services, the Director for Residential Dining oversees the operational activities of 13 residential dining units and a kosher dining hall. This position is a member of HUDS Senior Leadership Team. Collectively, the department provides meals for 7,000 undergraduate, residential students in addition to vital members of the community such as Tutors, Faculty Deans, Alumni, and guests of the University. Residential Dining has an annual operating budget of more than $50 million and employs more than 300 unionized staff plus approximately 40 managers.

With a holistic view of welcoming and service, the Director of Residential Dining will shape and guide the Harvard University Dining Services residential dining team in delivering an inclusive, delicious, warm, and friendly experience for students and community members. This individual will be a strategic leader, with excellent interpersonal and communication skills, creating a bridge between daily operational activities and longer-range strategic plans.

For a full description of the role, please see here.

QUALIFICATIONS

• Bachelors Degree or equivalent work experience required
• Minimum of 10 years relevant work experience
• Supervisory experience

ADDITIONAL QUALIFICATIONS

• Degree in Hospitality Management, Culinary Arts or related field preferred.
• Minimum of 10 years senior leadership experience in a major collegiate food service or corporate environment including responsibility for residential dining programs, preferred.
• Strong record of exceptional business acumen including, but not limited to strategic planning, financial and human resource management, budget development and management, etc.
• Outstanding communication skills including interpersonal communication, writing, public speaking and presenting, teaching and instruction.
• Exceptional customer service skills.
• Highly skilled at addressing complex situations and negotiating successful outcomes with a diverse group of stakeholders.
• Experience managing in a unionized environment and general knowledge of labor relations practices.
• Extensive knowledge of current food trends.
• Proficiency in Microsoft Office applications.
• Operational experience with a variety of food service applications and computerized menu management systems. Ability to learn and adapt to new systems and applications as needed.
• Ability to become Serv Safe Certified within six months of employment.
• Ability to work nights, weekends and holidays as needed.

To Apply

Harvard University has retained Opus Partnersto support this recruitment.Katie Dean, Senior Partner, and Marisea Rivera, Senior Associate, are leading the search.Please send applications (resume and letter of interest), confidential inquiries, and nominations to marisea.rivera@opuspartners.net.

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Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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