Scheduling Coordinator (Service Center)

Join our team as a Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.47 - $22.62 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manage the multi-line scheduling phone queue and transfer calls to appropriate personnel as needed

• Schedule patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verify and update current patient demographic information including contact information, insurance, and income verification

• Notify patients of schedule adjustments at the direction of the Supervisor, including rescheduled and canceled appointments. Update the schedule for any changes

• Assess the patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedule appointments with the PBC as needed

• Manage various scheduling work queues daily, including Cancellation/No Show, Recall, Rescheduling, and Waitlist

• Provide outgoing calls related to registries and outreach for patients

• Provide backup support to other Front Office positions as needed

• Perform Lead duties when required by acting as a liaison between line staff and the direct supervisor. Be responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management

• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred

• Bilingual (English/Spanish) required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.