Systems Analyst (Enterprise Application Services Specialist II)
 Tennessee Tech University | |
 United States, Tennessee, Murfreesboro | |
 Mar 04, 2026 | |
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Cookeville, TN, United States Job Description Description of Job Duty: The overall purpose of this job is to provide support for Tennessee Tech University's administrative enterprise systems, including Ellucian Banner, Oracle Fusion, and other third-party applications as assigned. The role primarily focuses on application configuration management, application development, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. Additionally, this position serves as the technical support lead for designated administrative units, ensuring efficient and effective system operation. Tennessee Tech is an Equal Opportunity/Affirmative Action employer. Responsibilities Essential Functions: Perform application configuration management, application development and technical support for Ellucian Banner, Oracle Fusion, and third-party systems as assigned. Analyze business processes and make relevant recommendations for improvement. Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility. Analyze user-reported problems and issues, provide resolutions or develop solutions, if needed. Act as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available. Develop and support unit testing, ensuring the integrity of the systems. Provide timely status reports to functional users and management regarding project progress. Participate in planning sessions for implementing system upgrades or adding new features to various enterprise systems. Write clear, concise, and descriptive documentation for development projects, user requests, and solutions to ensure clarity and traceability. Physical Demands: Those typical of an office environment. Work Hours: Typical hours are Monday-Friday, 8: 00 a.m. to 4: 30 p.m. Other hours as needed. Special Instructions: Applicant’s will be required to submit a cover letter, resume, contact information for three professional references, and a copy of unofficial transcripts (official transcripts will be required upon hire). Submission of materials is the applicant’s responsibility. Applications without all required materials are incomplete and will not be considered. Salary: Commensurate with education and experience. Level P2, Grade 12. Benefits Information: The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits. Qualifications Minimum Qualifications: Requires a Bachelor's degree in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields. The ideal candidate will have at least one year of recent technical support experience, particularly in an end-user support role. Demonstrated ability to understand business processes and workflows to bridge the gap between the challenges of the technology and our clients. Candidates should also possess:
These qualifications ensure the candidate has both the technical and communication skills necessary to perform the role effectively. Knowledge and technical proficiency in programming, data modeling, database management, and systems architecture. Ability to troubleshoot and resolve complex system issues. Knowledge of ERP solutions. Strong analytical skills, attention to detail, professionalism, and a commitment to continuous improvement and customer service. Preferred Qualifications: Experience in a higher education environment is preferred. Technical experience in programming, data modeling, systems architecture and database management is also desired. recblid bwz7piuxmefe4r2rvtrjgc7ykfy5xd | |