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We are seeking a skilled and customer-focused Help Desk Technician to provide technical support for our employees and systems. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience supporting end users in a professional environment. This role is critical to ensuring smooth day-to-day IT operations and minimizing downtime.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues
Respond to help desk tickets, emails, and calls in a timely and professional manner
Diagnose, troubleshoot, and resolve issues related to:
Windows and mac OS operating systems
Microsoft 365 (Outlook, Teams, Share Point, One Drive)
Printers, scanners, and peripheral devices
VPN, Wi-Fi, and basic network connectivity
Escalate complex technical issues to higher-level IT staff when necessary
Set up, configure, and deploy workstations, laptops, and mobile devices
Maintain accurate documentation of issues, solutions, and system changes
Assist with onboarding and offboarding of employees (account setup, equipment provisioning)
Ensure compliance with company IT policies and security standards
Provide clear, non-technical explanations to users when needed
Required Qualifications
Proven experience as a Help Desk Technician or IT Support Specialist
Strong knowledge of Windows and mac OS operating systems
Experience with ticketing systems (e.g., Service Now, Jira, Zendesk, Freshdesk)
Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Excellent verbal and written communication skills
Strong problem-solving and time-management abilities
Ability to work independently and handle multiple support requests
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Atterx Biotherapeutics
Feb 03, 2026