Senior Librarian - Web Services Manager

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San Jose, the heart of the Silicon Valley. All City of San Jose employees work together as one team to make San Jose a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San Jose.

The City of San Jose is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jose is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at City Careers@sanjoseca.gov.

About the Department

The award-winning San Jose Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San Jose, in addition to the Dr. Martin Luther King, Jr. Library, which is the city's main library jointly operated through a unique partnership with San Jose State University (SJSU). SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal's "Librarian of the Year."

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL's work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

Position Duties

San Jose Public Library (SJPL) seeks an experienced and innovative Senior Librarian to lead its Web Services Unit and oversee the Library's digital platforms, including the public website, online catalog, events calendar, blogs, Share Point, and joint website with the SJSU King Library.

This position plays a pivotal role in advancing the Library's mission by delivering equitable, accessible, and user-friendly digital services that reflect the Library's commitment to information access, privacy, intellectual freedom, digital inclusion, and excellent public service.

As part of the Public Engagement Division, the Senior Librarian ensures SJPL's digital presence highlights timely information, strategic initiatives, and public awareness campaigns. The Senior Librarian will also manage a team of three and collaborate with various stakeholders, vendors, and other units within the Library, to deliver seamless digital access to library resources and support.

Key Responsibilities:

Digital Platforms Management

• Oversee SJPL's website, online catalog, and integrated digital platforms, including the Integrated Library System (ILS), Bibliocommons, Sharepoint, and related tools.
• Manage all aspects of SJPL's web and digital infrastructure, including site architecture, design, maintenance, performance optimization, accessibility, and cybersecurity compliance.
• Ensure all web content and interfaces meet ADA, WCAG, and multilingual accessibility standards, aligning with SJPL's values.

User Experience and Analytics

• Lead improvement of digital user experience (UX) using insights from Google Analytics, Looker Studio, and user feedback.
• Develop and implement data-informed strategies to enhance site usability, discoverability, and patron engagement.

Technology and Innovation

• Maintain proficiency in front-end and back-end technologies, including HTML, CSS, Java Script, and common CMS platforms (Drupal, Word Press).
• Support ethical evaluation and implementation of AI tools in digital library services.
• Stay current with emerging technologies, trends, and standards in library technology, UX, and digital public services.

Project and Vendor Management

• Serve as project manager and subject matter expert for SJPL web-related initiatives. Coordinate with other SJPL units and branches.
• Manage vendor contracts and vendor relationships to ensure high-quality service delivery and compliance with City and Library policies.
• Uphold digital privacy, accessibility, and library ethical standards across all digital platforms.

Leadership and Supervision

• Supervise and provide leadership to the Web Services Unit staff, comprised of 1 Librarian, 1 Public Information Representative, and 1 Part-time Library Clerk.
• Establish workplan priorities and deliverables, delegate tasks, and manage project timelines.
• Foster a collaborative, innovative, and inclusive team culture that supports professional growth and accountability.

Collaboration and Strategic Alignment

• Collaborate closely with SJPL's Marketing and Communications Unit to ensure digital content supports SJPL's branding, outreach, and strategic priorities.
• Represent SJPL in Citywide working groups focused on digital privacy, accessibility, and use of AI in libraries.
• Coordinate with SJPL units, branches, and City departments on cross-functional technology initiatives.

The ideal candidate will be a service-oriented library professional with a strong record of leadership in digital or web-based library services. They will demonstrate exceptional project management and communication skills, along with technical proficiency in web development, digital accessibility, and content management systems. This individual will bring a deep understanding of library ethics and values within a digital environment and will exemplify SJPL's commitment to information access, equity, and user-centered design. The successful candidate will be a strategic thinker who fosters innovation, collaboration, and continuous improvement across digital platforms to enhance the online user experience and advance the Library's mission.

Preferred Technical Skills

• Platforms: Share Point, Sierra, Bibliocommons, Beanstack, G Translate, Spring Share
• Web Technologies: HTML, CSS, Java Script
• CMS Experience: Drupal, Word Press
• Analytics Tools: Google Analytics, Looker Studio

Annual Salary Range for this Senior Analyst classification is: $123,658 - $150,652. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education and Experience
A Master's Degree in Library Science from an accredited college or university AND three (3) years of increasingly responsible professional library experience, including lead responsibility for professional and technical staff.

If assigned to a specialized program or service:
A Bachelor's degree from an accredited college or university AND four (4) years of library experience in a lead role related to the particular program assignment.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to gather and analyze data to facilitate and improve library or library program procedures and techniques. Knowledge of library system and/or library program procedures, services, policies, goals, and objectives.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form.
• Computer Skills - Experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS Power Point, MS Access, and MS Excel.
• Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization's vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact renee.bettencourt@sjlibrary.org.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through Cal Opps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email City Careers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

Minimum Qualifications

Education and Experience
A Master's Degree in Library Science from an accredited college or university AND three (3) years of increasingly responsible professional library experience, including lead responsibility for professional and technical staff.

If assigned to a specialized program or service:
A Bachelor's degree from an accredited college or university AND four (4) years of library experience in a lead role related to the particular program assignment.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to gather and analyze data to facilitate and improve library or library program procedures and techniques. Knowledge of library system and/or library program procedures, services, policies, goals, and objectives.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form.
• Computer Skills - Experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS Power Point, MS Access, and MS Excel.
• Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization's vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact renee.bettencourt@sjlibrary.org.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through Cal Opps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email City Careers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

recblid ymol95gsgcepodaxoix7m755dpirgk