Application Administrator-Transit Systems

Pay Grade:   16
Pay Range: $56,067 - $70,084 (Minimum to Midpoint)
District: New Castle County
Department: Transit Technology and Support Services
Classification:   FT
Scheduled Hours: 8-4: 30    Scheduled Days: Monday-Friday

JOB SUMMARY:  The Applications Administrator performs specialized professional and technical analysis duties such as software specifications development and software integration or configuration of enterprise class software systems. The incumbent analyzes and translates the corporations business requirements into system deployments.

ESSENTIAL FUNCTIONS:

Position Specific:

• Plan, implement and support related systems software products
• Analyze and report on industry trends of related systems software
• Establish short and long-term goals project goals and provide status updates as applicable
• Advise on the content of training courses and appropriate training materials and implement customized and comprehensive training courses 
• Develop software requirement specifications for application development
• Develop reports by using a variety of systems and programs
• Remain current on technology developments related to each business groups functional area and through research identify opportunities for process improvement
• Manage tasks, overall deliverables and status tracking for systems integration and/or development

Technical Skills:

• Perform system configurations and modifications by conducting development and testing activities in the test and production environments
• Develop business process specifications
• Perform testing of  business functions within enterprise systems
• Perform business and process analysis and prepare documentation

Collaboration

• Work with internal and external stakeholders to provide system application support
• Maintain effective working relationships
• Serve on a variety of committees as assigned
• Serve as project lead or subject matter expert on projects as assigned

Compliance:

• Apply policies and procedures in accordance with state/federal guidelines, corporate policies and collective bargaining agreements

Performs other duties as requested by Senior Management

QUALIFICATIONS:   The Applications Administrator must have an understanding of relational databases, System Developmental Life Cycle methodologies and familiarity with project management.  Must have experience applying the position specific functions in the applicable enterprise resource software system. The positions requires a comprehensive and practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment. The ability to manage the application of current and evolving information technology to the workload is also required.

SKILLS AND ABILITIES:  Demonstrate strong motivational, time management, problem-solving and organizational skills as well as skills in building relationships with stakeholders. Ability to set priorities and present and speak publicly. Ability to be detail-oriented. Ability to work independently under general supervision. Ability to exercise independent judgement and to keep information confidential. Ability to organize complex materials and manage multiple projects. Ability to take initiative in self-training. Ability to gather, interpret, analyze, evaluate and present a variety of data, solve problems and present alternatives. Business intelligence, data analysis and report writing skills are required.

COMPUTER SKILLS:  Demonstrated proficiency in the use of all Microsoft Office software and office systems hardware. Ability to use Oracle or SQL, information systems design and the systems development life cycle.

CUSTOMER SERVICE SKILLS:   Strong interpersonal skills to foster teamwork and create positive connections with customers. Establish and meet goals to increase efficiency improving customer service.

MINIMUM EDUCATION AND EXPERIENCE:  Bachelor¿s degree in Information Technology or related field.  Three (3) to five (5) years¿ experience in application support, development or applications administration. Two years¿ experience in database management systems. A minimum of one (1) year of experience in maintaining, configuring and/or supporting a major enterprise class software system. Preferred experience managing and supporting multiple applications in a multi-user environment.

REQUIRED CERTIFICATES/REGISTRATIONS: N/A

LANGUAGE SKILLS:   Excellent oral and written communication skills. Ability to read, analyze and interpret common business journals and financial reports. Ability to respond to inquiries. Bilingual a plus.

MATHEMATICAL SKILLS:  Ability to work with significant mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to prepare time and cost estimates.

REASONING ABILITY:  Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to maintain a level and appropriate business demeanor.

PHYSICAL CAPABILITIES: The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

DTC is an Equal Opportunity Employer and service provider. We consider applicants for all positions without regard to race, marital status, genetic information, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, housing status, disability, veteran status, or other protected class.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call (302) 760-2891. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance