Fare Revenue Supervisor

JOB SUMMARY:  The Fare Revenue Supervisor is responsible for the oversight and supervision of the revenue service function of Delaware Transit Corporation (DTC). The position is responsible for managing the full range of functions of fare revenue collection including counting, processing, and reporting of fares collected through fareboxes, ticket sales to internal and external sales outlets, as well as online purchases. The Fare Revenue Supervisor is also responsible for full oversight of all fare media inventory.

Pay Range: $42,848 - $53,560 (Minimum to Maximum)
District: New Castle County
Department: Controller
Classification:   FT
Scheduled Hours: 8: 00am - 4: 30pm    Scheduled Days: Monday-Friday

ESSENTIAL FUNCTIONS:

Position Specific:

• Review fare revenuecontrol reports daily for deposit anomalies
• Monitor, requisition and maintain fare media inventory; count and sort incoming shipments, verify against requisition and secure inventory
• Process fare mediaorders
• Review, recommend and implement securitycontrols to ensureintegrity
• Point of contact for armored car services
• Coordinate work schedulesand assign work
• Represent the corporation through customer contact and provide positive interactions with customers and the general public

Technical Skills:

• Verify and validateweekly financial reports as assigned
• Ensure accurate and timely distribution of fare instruments
• Conduct periodic auditsof transportation stores and money rooms relatedto revenue reconciliations.
• Develop and implement fraud and theftcontrol techniques and countermeasures
• Evaluate production methodsand equipment
• Research, analyze and evaluate new cash handling methods and techniques

Collaboration:

• Maintain effective workingrelationships with internaland external stakeholders

Management:

• Develop, implement, and manage performance standards that promotea high level of customerservice that are aligned with the goals of the corporation
• Monitor and schedule staff coverage and coordinate work schedules
• Manage the training and development of staff to ensure continuous improvement as it relates to the mission and goals of the organization
• Foster a diverseand inclusive workplace environment

Policies:

• Support the development and implementation of policies and procedures to ensure accountability and conformance with all state/federal laws and requirements

Compliance:

• Ensure the department¿s compliance with all applicable local,state, and federal guidelines laws

Perform other duties as requested by Senior Management

QUALIFICATIONS:  The Fare Revenue Supervisor requires experience in monitoring a fare media or fare collection program for a large corporation. Knowledge of accounting and inventory principles, with proficient math skills required. Knowledge of fraud and theft control techniques is necessary. The ability to manage the application of current and evolving information technology to the workload is also required.

SKILLS AND ABILITIES:  Demonstrate strong motivational, time management, problem-solving, and organizational skills.Ability to set priorities and present and speak publicly.Ability to be detail-oriented. Ability to work independently under general supervision. Ability to exercise independent judgement and to keep information confidential. Ability to organize complex materials and manage multiple projects. Skills in building relationships with stakeholders.

COMPUTER SKILLS:  Demonstrated proficiency in Microsoft Office software products specifically Excel, Power Point, and Word.

CUSTOMER SERVICE SKILLS: Strong interpersonal skills to foster teamwork and create positive connections with customers. Ability to meet goals to increase efficiency and improve customer service.

MINIMUM EDUCATION AND EXPERIENCE:  Associate's degree in Business or related field. Three (3) five (5) years of progressive experience in revenue handling operations with accounting and cash handling experience. One (1) year of experience supervising staff.

REQUIRED CERTIFICATIONS/REGISTRATIONS:  Must possess a valid driver's license

LANGUAGE SKILLS:  Excellent verbal and written communication skills. Ability to read, analyze and interpret common business journals, financial reports, and light legal documents. Ability to respond to inquiries. Ability to produce written and/or oral reports and to create and present information. Ability to prepare and analyze complex reports, financial statements, and various budgetary information. Bilingual is a plus.

MATHEMATICAL SKILLS:  Ability to work with significant mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to work with accounting and inventory principles, with proficiency in mathematical skills. Must possess a basic understanding of schedules and timetables.

REASONING ABILITY:  Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to maintain a level and appropriate business demeanor.

PHYSICAL CAPABILITIES:  The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

DTC is an Equal Opportunity Employer and service provider. We consider applicants for all positions without regard to race, marital status, genetic information, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, housing status, disability, veteran status, or other protected class. Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call (302) 760-2891. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

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