Patient Services Manager

The Patient Services Manager is responsible for overseeing the Medical Office Clerks (MOC) and Patient Registration staff, ensuring that all front desk functions, patient scheduling, and registration processes are carried out efficiently and in compliance with clinic standards. The primary purpose of this position is to maintain accurate patient records, both in hard copy and within computer databases, while obtaining and verifying all pertinent registration and eligibility information required to determine eligibility for healthcare services. The Patient Services Manager ensures that accurate demographic and alternate resource information is routinely collected, reviewed, and updated, and works closely with all Klamath Tribal Health & Family Services departments to ensure accurate and current client information is available to support quality patient care.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide supervision and direction for the Patient Registration and Patient Benefits staff. Assign and review work of subordinates, evaluate their work performance, set goals and objectives; provide training opportunities as needed.
• Provide supervision and direction for the Medical Office Clerk (MOC) staff. Assign and review work of MOC subordinates, evaluate their performance, and ensure scheduling and patient record tasks are performed accurately and efficiently
• Coordinate with MOC staff to verify that patients are scheduled appropriately according to their needs and eligibility.

Requirements

• REQUIRED to possess an associate’s in healthcare administration, Business, Public Health, or a related field; OR, equivalent Manager level job-related experience may be substituted for degree.
• REQUIRED Minimum 3 years of experience in healthcare front office operations, including patient registration, scheduling, or benefits coordination.
• REQUIRED Minimum 2 years of supervisory or lead experience, preferably in a healthcare environment.

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, Business, Public Health, or a related field. Five (5) years supervisory experience in a tribal or community health setting.
• Experience working with Native American populations or in a tribal health system.
• Knowledge of SHIBA or state-sponsored health benefits navigation. Lean Six Sigma Yellow or Green Belt Certification, or similar quality/process improvement credentials.

Indian Preference: Indian and Tribal Preference will apply, as per policy. (Must submit tribal documentation with application to qualify for Indian Preference).

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