Deputy Chief Officer for Patrons

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise-and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

About the Department:

The Met's membership program is one of the largest in the world, and includes more than 140,000 loyal members from around the globe. Members give $90 to $50,000+ annually, and collectively contribute more than $30M per year. The membership program is in a period of rapid growth and change, as it rebounds from the pandemic and innovates its operations.

Within Membership, the Patron Program includes nearly 2,000 individuals who make unrestricted annual gifts of $2,500 to $50,000, totaling more than $6 million in revenue each year. While the Patron Program is successful, there has never been a dedicated team focused on growing this group.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES

Reporting to the Chief Membership Officer, you will lead efforts to take the Patron Program to new heights. You will build a team, develop a comprehensive strategy to grow Patron revenue, manage a portfolio of donors and prospects, and lead the program to reach its full potential.

You are a strategic leader as well as a team player. You excel at building and managing relationships. You enjoy soliciting gifts and in mentoring others to do the same. You are excited by the opportunity to build, grow, and manage a program. You are results-driven and thrive in a fast-paced environment. You are passionate about art and skilled in the various stages of solicitation, including prospect identification, cultivation, solicitation, and stewardship. You are an outstanding writer and communicator and are highly organized.

Please submit a cover letter and resume.

PRIMARY RESPONSIBILITIES & DUTIES

• Lead and direct the Patron Program. Raise $6 million+ in unrestricted annual gifts from individuals, ranging from $2,500 to $50,000. Oversee renewal, upgrade, lapsed, and new gifts.

• Develop and implement a comprehensive strategy to strengthen, grow, and track the progress of Patron Program revenue. Over time, grow household count and revenue.

• Develop performance metrics, track and analyze results, and provide regular reports on progress.

• Lead Patron Program frontline fundraising efforts including identification, cultivation, solicitation, and stewardship, with a goal of increasing the number of qualified prospects and the number of face-to-face solicitations.

• Serve as lead solicitor and relationship manager for Patron Program gifts at the $10,000 to $50,000 level, focusing on face-to-face solicitations and managing a portfolio of 100 to 150 current patrons and qualified prospects.

• Build strong internal relationships across the Museum and collaborate with other development officers to enhance all fundraising efforts.

• Hire, supervise, and mentor a team of two: the Patron Program Officer, who manages Patron gifts of $2,500 to $5,000; and the Patron Program Coordinator, who provides administrative support.

• Create compelling written materials and other collateral to support solicitation efforts.

• Partner with the Membership and Institutional Advancement teams to improve and implement a refreshed process for Patron renewals, acknowledgements, and benefit fulfillment.

• Partner with the Membership Marketing team to develop multi-channel direct marketing campaigns to secure new patrons, upgrade members into the patron program, and recapture lapsed patrons.

• Partner with the Research and Analytics teams to build a prospect pool and pipeline strategy.

• Collaborate with the Member Events team on Patron cultivation and stewardship events, and with the Member Communications team on Patron communications.

• Regularly attend events, both internally and externally, to identify and cultivate new prospects.

• Devise a strategy to increase Patron support nationally.

• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's Degree; Master's degree preferred.

• 5-7 years senior-level experience in fundraising.

• Experience with or passion for museums or cultural organizations. Knowledge of art history preferred.

• Proven record in soliciting and closing gifts.

• Demonstrated experience in managing a member or donor program.

• Strong knowledge of fundraising principles.

• Exceptional verbal and written communication skills.

• Highly organized.

• Exceptional interpersonal and relationship management skills.

• Experience with Tessitura or similar fundraising software important.

• Proficient in Microsoft Office suite (Outlook, Word, Excel, and Power Point).

• Ability to work occasional nights and weekends as needed for events or deadlines.

COMPENSATION RANGE:

• $125,000.00 - $150,000.00 / Annually

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate's experience, education, special licensing or qualifications, and other factors.

Visa Sponsorship

Visa sponsorship is not available for this position.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. "Commuting distance" means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the "Tri-state and PA" areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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