Parts counter/inside sales

Inside Sales team members, also known as Counter Sales, are dynamic and motivated individuals with developed interpersonal and communication skills used to serve customers and other members of the branch team.  Insides Sales maintain a thorough understanding of the HVACR industry and its inventory as well as ongoing education on changing industry trends.

Requirements:

To perform this job successfully an individual must be able to perform each essential duty on premises above what’s considered a satisfactory level including being on feet most of the day. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as team member.

Accountable to Lead Counter and Branch Manager for:

• Sales Generation:
• Customer Relationship Management:
• Product Knowledge and Technical Expertise:
• Provide technical support to customers by answering product-related questions and troubleshooting issues.

• Order Processing and Documentation:
• Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction. “Every order filled or shipped same day”
• Collaboration:
• Continued Education through every means available and necessary

Qualifications:

- High school diploma or equivalent, field experience or tech school preferred.

- Previous experience in inside sales, customer service, or a related role.

- Strong knowledge of the HVACR industry and products.

- Excellent communication and interpersonal skills.

- Proven ability to build and maintain customer relationships.

- Proficient in using current software and E-commerce or parts-look up tools

- Goal-oriented and self-motivated with a strong drive for sales success.

- Ability to work well in a team-oriented environment with competitive undercurrent.

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