Operations Production Support Specialist

BMP USA is a leading manufacturer of high-speed industrial doors, offering advanced, efficient, and durable solutions for industrial and commercial applications. As part of a global brand, our Waynesboro, PA facility plays a key role in producing and delivering cutting-edge door systems. We are seeking a self-motivated, self-sufficient Operations Production Support Specialist who thrives in a fast-paced, hands-on manufacturing environment.

The Operations Production Support Specialist is responsible for supporting daily production operations, troubleshooting issues, and ensuring smooth communication between departments. This role requires a high level of initiative, independence, and the ability to identify and resolve problems proactively with minimal supervision. Proficiency in production software tools is essential, as this position plays a key role in managing workflows, tracking issues, and supporting digital processes that keep operations running efficiently.

Key Responsibilities

• Enhance and maintain production platform/software tools through continued development and automation to improve efficiency, streamline workflows, and ensure data integrity.
• Act as a central support resource for daily production operations.
• Proactively identify workflow issues and independently implement solutions.
• Track production schedules, material flow, and ensure on-time completion of jobs.
• Resolve production and process bottlenecks in real-time.
• Work cross-functionally with Engineering, Logistics, Quality, Maintenance, and Production teams.
• Collaborate with the Engineering Department to resolve technical issues, clarify specifications, and support product improvements.
• Maintain accurate documentation of production metrics and reports.
• Support continuous improvement initiatives.
• Assist with onboarding and cross-training of new or transitioning team members.
• Perform other job-related duties as assigned.

Required Qualifications:

• High School Diploma or GED required; Associate’s degree in Operations, Business, or a related field preferred.
• 3-5 years of experience in a manufacturing or production support role.
• Strong problem-solving skills and ability to work independently without supervision.
• Proven ability to take initiative, manage multiple priorities, and follow through to completion.
• Above-average computer skills, including proficiency in Microsoft Excel (formulas, tables, reporting), Word, and Outlook.
• Hands-on experience in deploying, customizing, and maintaining production tracking tools, inventory/production software, and database operations.
• Strong reporting and documentation skills; must be comfortable compiling and presenting production data.
• Ability to read and interpret technical drawings or manufacturing specifications.
• Excellent communication and time-management skills.
• Exposure to process improvement initiatives or operation optimization projects.
• A solution-oriented mindset with the ability to anticipate, troubleshoot, and resolve technical and operational obstacles.
• Experience in industrial equipment or door manufacturing is preferred but not required.

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