Voucher Specialist

Job Notice

Date Posted: July 21, 2025

Position: Voucher Specialist

Job# 31-25

Starting range: $22.12/hour

DEADLINE FOR APPLICATIONS:  Open Until Filled

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to join our team. This position plays a vital role in supporting payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 24 years. Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUD's mission.

What you will do in this position:

• Voucher Review & Payment Processing:

Review monthly Housing Assistance Payment (HAP) vouchers submitted by O/As to ensure accuracy, completeness, and compliance with HUD regulations. Identify and resolve discrepancies before processing payments.

• Tenant Data Reconciliation:

Cross-check tenant certification data (such as move-ins, move-outs, income changes) with voucher line items. Investigate any inconsistencies or anomalies and communicate clearly with O/As to resolve issues.

• Customer Support & Communication:

Serve as a primary point of contact for O/As regarding payment and compliance questions. Provide clear, courteous, and professional support by phone and email, often needing to explain technical housing or data requirements.

• Documentation & File Management:

Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions in accordance with HUD and SHCC auditing standards.

• Data Entry & Workflow Tracking:

Enter case information into SHCC's proprietary STARS system to ensure proper tracking, routing, and reporting of tasks. Maintain updated status notes and ensure all workflow steps are completed accurately and timely.

• Compliance Assurance:

Help ensure that all payment and reconciliation processes adhere strictly to HUD policies and SHCC's quality assurance protocols. Escalate noncompliance issues as needed to senior staff.

• Deadline Management:

Manage a consistent monthly workflow tied to strict internal and external deadlines. Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.

What You'll Bring:

The ideal candidate will have:

• A strong customer service mindset-you're empathetic, patient, and professional in all interactions.
• Excellent communication skills-both written and verbal, with the ability to explain complex policies in a clear, understandable way.
• Strong multitasking abilities-you can juggle multiple inquiries while maintaining accuracy and efficiency.
• Strong analytical skills to identify data inconsistencies and resolve issues efficiently
• Excellent customer service skills and the ability to communicate with diverse stakeholders
• Ability to manage time effectively, prioritize tasks, and work independently
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (especially Excel and Outlook)
• Prior experience in affordable housing or a government-related field is preferred, but not required

Why Join SHCC?

More about the team:  Here's what our clients say about us: • "Staff go beyond with their service." • "Everyone I have worked with at SHCC has been friendly, helpful, and professional." • "All areas of service are commendable."

Be part of a team that earned a 95% customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.

More about this position:

Qualified candidates must possess:

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, Docu Sign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Spanish language proficiency

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the following website:  https://www.hacanet.org/employment/

APPLICATIONS FOR EMPLOYMENT:  SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website:  https://hacanet.applicantpro.com/

We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at www.shccnet.org often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

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