Open Enrollment Support Specialist (IT3)

This recruitment will remain open until August 6, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on July 30, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

**Please Note: This for non-permanent positions, expected to last 6 months from hire date.**

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks 6 qualified individuals for the Open Enrollment Support Specialist (Insurance Technician 3) positions. These roles are within the Consumer Protection Division and are based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position 

Are you someone who loves helping others and making a real impact in your community? Do you want to be part of a team that stands up for fairness, transparency, and consumer rights? If so, we want to hear from you!

We’re looking for 6 dedicated Open Enrollment Support Specialists to join our Consumer Advocacy Program and Statewide Health Insurance Benefits Advisors (SHIBA) team.

In this role, you’ll be on the front lines, helping Washington residents understand their insurance options, resolve issues with insurance companies, and make informed decisions. You’ll:

• Support consumers by answering questions and guiding them through the insurance process
• Advocate for fair treatment by ensuring insurance companies follow the rules
• Educate the public on their rights, responsibilities, and insurance best practices
• Help enforce laws that protect consumers across the state

This is more than just a job—it’s a chance to make a difference every day by protecting people and ensuring they get the coverage and care they deserve.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,752 - $5,011.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include, but are not limited to: 

• Explains complex insurance rules and procedures, answers questions and resolves matters for property, casualty, life, health and disability, and Medicare lines of insurance.
• Responds to the most frequently asked questions from callers regarding SHIBA and Producer Licensing and Oversight program-related insurance issues. 
• Assists producers in the navigation and use of the Producer Licensing and Oversight webpages, provides technical information, and makes recommendations regarding what actions insurance producers need to take to comply with licensing requirements. 
• Updates the ORCA and STARS databases with information regarding calls, complaints and informational cases answered by phone, email, secure web form and live chat.
• Assists callers by helping them to navigate insurance information on the Consumer Protection Division webpages, which includes the OIC statutes and regulations for complex, technical information for providers, consumers and producers.
• Understands the delineation between complex insurance questions and matters, and escalates them, as appropriate, for response by an analyst or complaint coordinators.
• Assists consumers and beneficiaries that may need language access and/or an accommodation based on unit processes and procedures that relate to the American Disabilities Act. This may include documenting oral inquiries and complaints.
• Ensures phone and live chat duties are covered to provide seamless customer service. This requires monitoring relevant systems to ensure adequate coverage.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications: 

High School graduation or GED and two (2) years’ experience as an Insurance Technician 1 or equivalent experience providing basic and general written or telephonic clerical duties in a call center or similar environment. *

OR

High School graduation or GED and one (1) year as an Insurance Technician 2 or equivalent experience providing basic and general written or telephonic clerical duties in a call center or similar environment. *

* An associate’s degree with a focus in business administration, public administration or related field will substitute for up to 2 years of professional work experience. 

Required Knowledge, Skills and Abilities:

• Two (2) years of experience entering and retrieving data from software systems or databases to respond to customer inquiries and to produce routine reports.
• Intermediate level skills in Microsoft Word, Excel and Outlook.
• Ability to accurately type at least a minimum of 40 words per minute. 
• Demonstrated evidence of superior writing skills and a scrupulous attention to detail.

Preferred/Desired Qualifications: 

• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, Cantonese, or other language as identified as needed by the agency with the ability to score “Advanced Mid-skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign languages.
• Two (2) or more years of verifiable experience interpreting and applying basic insurance rules and procedures to resolve customer questions and complaints.
• Two (2) or more years of experience in the insurance industry in Washington State.
• Bachelor’s degree from an accredited university in business administration, public administration, law, public health, health administration or a related field. 

If a degree or other credentials are listed, proof will be required prior to employment. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent. If a degree was awarded outside the United States, candidates must provide a credential evaluation report.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3_2025-05117 in the subject line. Please do not attach the DD 214 to your application materials.  Please black out personally identifiable data such as social security numbers. 
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.  
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov. 

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