Systems Energineer

As the Systems Engineer, this Tier 2 position supports the college’s server infrastructure and Microsoft 365 environment to ensure stable, secure, and reliable access to technology services for faculty, staff, and students. This includes performing day-to-day monitoring, maintenance, and basic administration of on-premises servers, virtual machines, and cloud-based Microsoft 365 services such as Exchange Online, Teams, Share Point, and One Drive.

Working under the guidance of the Technology Director, this role assists with server

patching, backup monitoring, Active Directory and Azure AD account management, and service availability checks. The position also provides second-level support for technical issues escalated from the help desk, focusing on user access problems, file and print services, Microsoft 365 support requests, and troubleshooting routine server and system performance issues.

The Infrastructure Engineer supports system documentation efforts, helps implement security best practices under supervision, and participates in planned system updates and infrastructure projects. This position plays a key role in onboarding and offboarding processes, ensuring user access is provisioned accurately across on-prem and cloud systems. Basic scripting (e.g.,Power Shell) may be used to streamline account and license management tasks.

As part of the IT Services team, this role collaborates with network, support, and

enterprise application staff to maintain a consistent and functional IT environment across all 
VCCS college locations. The position may coordinate with the 
VCCS and third-party vendors as needed for support issues and service requests. and provide skills and contribute to the college’s mission by supporting dependable and responsive technology services.

Hands on experience with the installation, configuration and support of servers systems including both physical and virtual environment;

Practical experience with Microsoft technologies including Active Directory, Microsoft 365, Azure AD, and related cloud service;

Familiarity with information security principles, internet security protocols, and cybersecurity best practices;

Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues across various systems and platforms;

Ability to manage service requests using an IT ticketing system, including tracking progress, documenting resolutions, and escalating as appropriate;

Ability to assess service effectiveness, identify areas for improvement, and recommend changes to better meet user needs; and

Demonstrated experience supporting multiple projects and priorities within established deadlines.

Experience, certification, and education equivalent to an Associate degree in Computer Science, Information Technology, or a related field.

For a detailed position description and the application process for the position, see the college website at http://www.wcc.vccs.edu/employment-opportunities-information.

WCC IS AN EEO INSTITUTION and a Virginia Values Veterans (V3) Certified Company.