Rental Department Supervisor

JOB TITLE: Rental Department Supervisor

DEPARTMENT & LOCATION/VENUE: Rentals Gore

CSEA Schedule Grade __17_ (to be assigned by HR)

Overtime eligible

Date: 7/8/2024 updated 7/25/2024

General

The Rental Supervisor oversees rental operations, including hiring, training, and managing employees.

The Rental Supervisor also purchases hard goods, rental equipment, and service shop materials The Rental Supervisor reports to the Business Manager.

Duties and Responsibilities:

• Greet guests and direct them to the sign-in area.
• Help customer with boot selection and assist in fitting if necessary
• Restock return boots by scanning items back into inventory, disinfect, check for damage, and remove any damaged boots from inventory
• Wax all equipment as needed
• Repair all ski and snowboard bases
• Test and repair all major binding brands
• Tune skis and snowboards to the required specifications
• Select skis based on the number of uses
• Select the correct equipment for guests
• Sizing and mounting guests' snowboard bindings
• Return skis, boards, poles, and helmets into inventory by scanning, checking for damage, and removing for repair, and return equipment to the appropriate rack location
• Clean the work area by sweeping, mopping, and wiping down surfaces
• Ensure that staff have completed all required certification
• Schedule rental shop employees to meet projected business activity
• Check inventory and conduct regular institute repair and tuning programs based on the number of uses
• Ensure that all rental testing and repair equipment is in good working order and if necessary is tested and certified
• Ensure that all rental equipment involved in an accident is tested, removed from inventory, and given to management for safekeeping until it can be returned to inventory
• Assist with restocking
• Supervisor and guide boot fitters, Rental Technicians, and Repair Technicians
• Monitor supplies and order supplies based upon the New York State Purchases standards
• Always work safely following all training and ORDA safety protocols and procedures.
• Create JHA’s for all jobs
• Perform daily safety meetings with staff.
• Coordinate hiring, training, and promotion of the Rental Team as needed.
• Complete employee incident reports and RCA on a timely basis.
• Perform daily safety meetings with staff.
• Daily, scheduling of staff based on the projected guest numbers and or project needs.

Skills and Qualifications

• Customer service skills
• Continually able to stand/walk for extended periods
• Ski or Snowboard experience
• Previous supervisor experience
• Effective communication skills
• Certified tech for all major ski brands
• Experience with Microsoft Office products
• Experience with POS systems is preferred
• Previous experience in a ski shop rental operation
• Ability to multi-task
• Attention to detail and accuracy

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