Microsoft Endpoint Administrator

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates MCO and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (MCO) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.  

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below). 

POSITION SUMMARY:

Responsible for supporting endpoint management to include laptop, desktop and end user mobile devices. Administer the Client Management System for system deployment, provisioning, and lifecycle management. This includes monthly patch management targeting workstations across the enterprise, security vulnerability remediation, OS images creation, software packaging, and software development. Administer the Mobile Device Management System to manage mobile devices, and the security of the data on those devices; schedule work so that employees stay productive. Assist in the resolution of support issues and bring a high level of service satisfaction to end users. Identify, diagnose, resolve and communicate IT issues for end users.

MINIMUM REQUIREMENTS:

• Bachelor degree in Computer Science and three (3) years experience in computer technical support in a PC network environment, or an equivalent combination of education, training and experience. Experience in managing Endpoint Security applications in a PCI infrastructure responsible for processing credit card transactions. Experience with Application Packaging Virtualization or Streaming.
• Knowledge of MS Windows and Windows based software
• Solid understanding of enterprise security, systems patching and vulnerabilities
• Experience with endpoint management platforms (Microsoft SCCM/Endpoint Configuration Manager, Microsoft Intune)
• Demonstrated proficiency with Application Packaging to build customized applications
• Microsoft M365 configuration, integration, and rollouts knowledge or experience desired
• Advanced understanding of IT best practices
• Working knowledge of scripting tools and technologies
• Working knowledge and understanding of Active Directory
• Knowledge of Mobile Device Management (MDM) platforms and experience supporting a MDM System. Airwatch/Workspace One, Intune, including implementation, device enrollment, configuration, and compliance
• Strong understanding of mobile device operating systems (i.e. Windows, iOS and Android OS)
• Quick learner who can quickly understand emerging mobile technologies
• Strong collaboration and project management skills to make recommendations for improvements, implement new MDM product features and convey changes to stakeholder teams
• Ability to work independently and as part of a team
• Strong accountability and integrity for quality of work performed
• Strong verbal and written communication skills
• Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors
• Able and willing to work alternate shifts or days as needed

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions) 
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour

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