Customer Service/Sales Support

Customer Service/Sales Support

If you thrive on opportunity and challenge and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix-Wampfler team! Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this role, you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including:

• Handle customer inquiries, requests, troubleshoot orders, creating parts quotes
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow.  This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

Qualified candidates will possess the following:

• Typing skills of at least 50 WPM with High Accuracy
• Proficient use of Office365 tools
• Good communication and critical thinking skills
• Ability to write efficient emails on your own without scripts.
• Ability to work without scripts and think on your own
• High degree of diligence and detail
• Ability to work at a fast pace even with several interruptions, and some time pressure.
• Must be able to communicate with the customer via phone and email and be comfortable communicating with all levels of the organization.

If you have the initiative to "get things done" and possess exceptional communication and time management skills, we want to talk with you.

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Drug-free workplace/EOE

See full job description below:

SUMMARY

The Customer Service Sales Support Representative is responsible for providing customer service to our internal and external customers. This role will be answering email inquiries, troubleshooting orders, and creating parts quotes. The candidate must have excellent communication skills, be organized, and be capable of working at a faster-than-average speed while maintaining attention to detail.

LOCATIONS

The Customer Service Sales Support Representative position requires full-time, in-office attendance, five days a week, at our Omaha, NE location.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (and any other duties that may be assigned):

• Email Inquiries: Responsibilities include performing quoting activities. The candidate will communicate order status to customers, address and resolve any issues that arise, manage product returns, log customer complaints or concerns in the CRM system. The candidate will work with all departments (Material Planners, Shipping and Accounting) to expedite, check status, or change orders.
• Phone Queues: The candidate will answer calls from customers. They will assist the customer with similar requests to the email inquiries. The candidate will be in the two main queues for our customers. The candidate will be expected to take approximately 200+ calls per month.
• Quality and EHS Compliance: Support and uphold the Quality and EHS policies of the organization.
• Core Values Commitment: Uphold the company's Core Values of Caring, Adding Value, and Teamwork.

Communication Skills:

The ideal candidate will possess exceptional written and verbal communication skills, which are critical for daily interactions with Inside Sales, Outside Sales, other departments, and customers. The role requires troubleshooting, effectively communicating, and resolving issues in collaboration with other parties.

• Microsoft Outlook: Proficiency in Microsoft Outlook is essential, as it is the primary communication tool with both internal and external customers. The candidate must be capable of composing emails independently without reliance on pre-written scripts.
• Microsoft Teams: The candidate should be comfortable using Microsoft Teams for daily communications, including chat functionality, video calls, and screen sharing.

Tools/Software Proficiency:

• CRM: The successful candidate will proficiently navigate and utilize a comprehensive, internally developed Customer Relationship Management (CRM) system. This role demands precision in data entry, utilizing a point-and-click interface to create new prospects, update customer contact information, and perform searches for materials, quotes, and customers. Additionally, responsibilities include documenting communication for order follow-ups, entering orders for Key Accounts, and managing the lifecycle of these orders.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

• The candidate must demonstrate the ability to type at a minimum speed of 50 words per minute with high accuracy.
• The ability to work at a pace exceeding the average is required.
• Attention to detail is critical, as the role involves managing multiple projects concurrently while documenting, communicating, and monitoring various data points.
• Strong organizational skills are essential due to the volume of projects that the candidate will be required to manage.

EDUCATION and/or EXPERIENCE

• Post-high school education and previous customer service or similar experience are preferred.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent.
• Ability to draw and interpret graphs on Excel and similar software packages.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently uses a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and very occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus to work on a computer monitor.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.)

Equal Opportunity Employer, including disabled and veterans.

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