Employee Program Assistant

Employee Program Assistant (Advisor)
Albany, NY
STARTING SALARY: $56,655, FUNDED THROUGH ARTICLE 14 OF THE AGREEMENT BETWEEN
CSEA AND STATE OF NEW YORK AGREEMENT

JOB SUMMARY
Under the general direction of the Coordinator of Advisement Services, the Advisor is responsible
for providing information and clarification of policies and procedures regarding the Partnership
tuition benefits program, as well as educational advisement to CSEA-represented NYS employees.
The advisor assists employees in making educational decisions by collecting personal data,
disseminating information on educational resources and making appropriate referrals.

ESSENTIAL FUNCTIONS

Advisement and Program Support:

• Provides advisement services via telephone and e-mail on tuition benefits and other Partnership
  programs, financial aid, non-traditional study, basic skills referral, and how to determine course of
  study, course(s) selection, and school(s) to pursue.
• Conducts intake and follow-up phone sessions with employees.
• Disseminates and collects career assessment information to assist employees with developing
  career and education options.
• Refers callers to additional state, education, and other programs and services.
• Delivers webinars and serves as a webinar host.
• Assists with revising and editing of advisement webinars and workshops and advisement written
  resources, including website and on-line material, as needed.
• Collaborates on curriculum development projects.
• Verifies accreditation of education and training providers to ensure tuition benefit program
  compliance.
• Periodically develops success stories for inclusion on the Partnership’s website.

Employee Support:

• Serves as primary contact for special programs (for example, Targeted Tuition, Adult Education
  Basics, and Applied Skilled Trades Programs). Ensures documentation on file is accurate. Provides
  follow-up to assess the success of participants.
• Maintains accurate records of contacts and case management notes.
• Conducts informal surveys for Partnership programs when needed.

Other:

• Completes special projects as needed.
• Participates in regional outreach meetings to obtain feedback from stakeholders and provide
  information on Partnership programs and services.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
Bachelor’s degree from an accredited college or university preferred.
OR
An associate degree from an accredited college or university and one year of experience working
with adult learners providing educational and/or career advisement, maintaining a caseload, and
facilitating in-person or online presentations
OR
Three years of experience working with adult learners providing educational and/or career
advisement, managing a caseload, and facilitating in-person or online presentations
OR
Three years of experience working within a labor-management training and education environment
OR
A satisfactory equivalent combination of appropriate experience and education as determined by
the NYS & CSEA Partnership for Education and Training
AND
Strong administrative, interpersonal, oral and written communications skills Ability to work
independently as well as collaboratively in a team environment Functional knowledge of Microsoft
Office tools and basic database software Ability to work with a diverse population

Please apply at https://cseany.org/jobs

CSEA is an equal opportunity employer. Please read our EEO statement

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