Service Technician - San Antonio, TX

Optum
United States, Texas, San Antonio
Mar 05, 2025
Primary Responsibilities: Maintains clean delivery vehicle inside and out at all times Maintains required supplies in delivery vehicle at all times Obtains delivery ticket from supervisor and pulls the supplies to be delivered (DME, oxygen, liquids) Contacts patients receiving deliveries prior to leaving office to verify address and phone number and give them an estimated time for the delivery Ensures accurate and timely delivery of all home medical equipment Performs vehicle safety check daily, using check list, and informing supervisor of any discrepancies or work needed prior to operating delivery vehicle Transports equipment and supplies in a safe and clean manner to patient's homes Sets up equipment and verifies proper function in the patient's home upon delivery Power wheelchair/scooter home assessments and patient measuring worksheet Power wheelchair/scooter equipment repair, as needed, in patient's home Obtains patient/caregiver signature verifying receipt of HME at delivery Maintains accurate and current information on daily route sheet Submits all delivery paperwork at the end of the shift Notifies Warehouse Manager of any problems encountered during delivery Picks up equipment if a pickup ticket is issued Educates patient/caregiver on delivered equipment Answers patient/caregiver questions as needed Documents teaching on specified teaching form Organizes and cleans warehouse Receive equipment from purchase orders, barcode equipment and store in appropriate warehouse location Assess equipment returned to the warehouse, if equipment is in proper working order, then clean equipment and put back into appropriate warehouse location Attends all required in-service programs to maintain comprehensive knowledge base of equipment and documentation Attends meetings as assigned Demonstrates effective time management skills by completing route within projected time frame Follows all infection control, standard precautions, and safety guidelines/standards per agency policy Complies with all Homecare Dimensions, Inc. policy and procedures Promotes and maintains an agency environment that is in compliance with federal, state, and local regulatory agencies Participates in the agency's endeavors for accreditation, licensing and professional recognition according to state, federal or CHAPs requirements Demonstrates personal responsibility with regard to attendance and punctuality Maintains privacy and confidentiality with regard to all patient, staff and agency information Demonstrates knowledge and observance of the Patient's Bill of Rights and Notice of Privacy Practices Promotes the agency image by adhering to the Dress Code Meets productivity requirements based on agency standard Follows the appropriate chain of command in all forms of communication Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary Expresses verbal and written communication in a clear, positive and cooperative manner Takes part of the on-call rotation Performs any other related duties as assigned