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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: IT- Product Specialist
Location(s): Fairfield, CA (REMOTE)
Top Things:
- Worked with Broadcom, understanding of monitoring, self starter
Responsibilities:
- The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
- Installation and Configuration of system monitoring and AIOps tools.
- Administration - Monitor the general health of the system.
- Meet with System and application owners for new monitoring requirements.
- Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)
- Configure tool integration with Remedy, APM, SCOM.
- Provide client support and training.
- Project Issue Support - provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.
- Vulnerability Management - Review and install new patches on servers.
- Transition Project / Build over to the Operations Team.
Required Skills / Experience:
- Proficient in Installation and Configuration of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions.
- Proficient in supporting of Broadcom (CA) Infrastructure Manager (UIM) for system monitoring including Window and non-Windows (Linux, AIX).
- Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with other Broadcom solutions (DX Ops, DX NetOps, Spectrum, NFA, PM).
- Proficient in Integrating of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with third party: Remedy Service Desk.
- Proficient in Planning for installation Hardware, Software, Sizing, etc.
- Familiarity with Remedy - creating, working incident, change and work order tickets.
- Certificate Management.
- Familiarity with supporting monitoring tools for Linux, AIX and Windows systems
- Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
- BA/BS in Computer Science, IT Networking, Security or other related technical degree.
Desired Skills / Experience
- 5 years' experience directly supporting administration of systems monitoring tools in a large enterprise environment.
- 5 years' experience directly supporting Broadcom (CA) Infrastructure Management (UIM) and AIOps solutions (Operational Intelligence).
- Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
- Proficient in supporting Broadcom (CA) Infrastructure Management (UIM) for system monitoring including Window and non-Windows (Linux, AIX).
- Proficient in supporting and generating scripts in Broadcom (CA) Infrastructure Management (UIM) for End User Monitoring.
- Creating and maintaining alert integration between Broadcom (CA) Infrastructure Management (UIM) and / or AIOps.
- Managing product licenses.
- Proficient in reviewing and installation of new patches for the applications.
- Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Mar 01, 2025