Senior Program Manager

• Independently and/or in coordination with the Program Director, manages the operations and has overall responsibility for office management for the Nursing program.
• Oversees program projects, budget administration, grant budgets, and execution of assigned initiatives.
• Maintains departmental operational, administrative, and academic archives, ensuring security and compliance with FERPA and HIPAA.
• Maintains and/or oversees the maintenance of departmental policies, student handbooks, catalogs, and forms.
• Provides high-level support during program reviews and re-accreditation reports and visits. Completes queries, reconciliation, transfers, and budget reports, assisting in tracking budgets and grants.
• Handles multiple project assignments and works effectively to meet deadlines.
• Resolves routine and complex problems with minimal consultation and prioritizes in a constantly changing work environment.

• Supervises and manages program staff and student employees, including hiring, training, performance evaluations, and disciplinary procedures.
• Oversees the hiring of all visiting faculty for didactic and clinical courses and ensures compliance with HR policies.
• Conducts and oversees hiring processes for faculty and staff in compliance with HR policies. Supervises administrative assistants and student workers.

• Creates and/or supervises the creation of course schedules, academic calendars, and event schedules.
• Manages program assessment and oversees the management of student records.
• Supports and maintains the integrity of program databases, reports, Canvas sites, and student data.

• In coordination with the Department Chair, maintains documentation and provides data for accreditation reports and assists with annual reports.
• Provides high-level support during accreditation visits and manages compliance with university, state, and national accreditation standards.
• Assist in the Program's grant pre-award processing, including fact-gathering, institutional resource identification, and obtaining supporting documents and forms.

• Works with Graduate Admissions, Registrar, and the Graduate School to manage program admissions, student registration, graduation, and pre-licensure processes.
• Works with Graduate Admissions/School of Health Sciences to coordinate admissions and recruitment efforts, including applicant engagement events and campus tours.
• Develops and oversees systems for tracking student and alumni records in compliance with regulations including but not limited to FERPA and HIPAA regulations.
• Manages student registration, graduation, and pre-licensure processes.

• Edits departmental communications, reports, projects, and documents.
• Develop communication materials, including flyers, brochures, videos, and website content. Organizes and schedules program meetings, accreditation visits, advisory board meetings, and departmental events.
• Organizes and oversees alumni and student events such as White Coat Ceremony, Pinning, Commencement, and Admitted Students Day.
• Takes meeting minutes for the Student Academic and Behavioral Standards Committee and manages distribution.

• Serve as both internal and external representation for the Program to promote, recruit, coordinate, facilitate and maintain connections between key stakeholders, providing technical and programmatic guidance about the particulars of the program offered to constituents in the region.
• Works with Graduate School Alumni Relations, University Advancement, and other
  departments to implement alumni initiatives. Serves on university and program committees as needed.

• Uses advanced skills in Outlook, Word, Excel, Banner, OneDrive, Teams, and SharePoint.
• Manages database systems and internet research for program support.
• Support and maintain the integrity of Program databases, reports, Canvas sites, and student data.

• Bachelor's Degree or equivalent (i.e. Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework).
• Five (5) years of experience providing senior-level administrative and professional program support.

• Master's Degree.
• One (1) year of experience as the primary or lead administrative and professional program or business support.
• Experience conducting outreach with high level external stakeholders.
• Experience in supervising staff and student workers.
• Proficiency in the use of MS Office, Banner, SharePoint and HR systems.
• Demonstrated expertise in oral and written communication skills.
• Professionalism and high-level interpersonal skills that demonstrate effective, clear and culturally sensitive communication.
• Experience with managing projects and budgets.
• Capacity to exercise diplomacy and deal effectively with people in a variety of circumstances in a calm, professional manner.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.