Senior Product Manager Developer Experience

Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture.

What's Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We're leading the change; we are the change.

We are on a mission to power the future of travel.

Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.

What does a Senior Product Manager for Developer Experience do?

You will lead the strategy and execution of initiatives designed to enhance the experience of our developer customers. This role combines technical knowledge with a customer-centric mindset to ensure that developers can easily integrate, optimize, and innovate using our platform or products. You advocate for the voice of the customer within the organization and collaborate with engineering, customer experience and support teams to continuously improve the end-to-end experience for our developer customers.

Responsibilities Include:

• Strategic Leadership: Develop and execute a comprehensive Customer Developer Experience strategy that enhances the usability, performance, and value that developer customers derive from our products.
• Customer Engagement & Advocacy: Act as the voice of the developer customer within the company, gathering external developer feedback, understanding their pain points, and advocating for improvements to the product and support processes.
• Internal Communities: Engage with internal teams to gather feedback, share best practices, and continuously improve the developer experience.
• Onboarding & Education: Optimize the onboarding journey for new developer customers, ensuring they quickly understand how to integrate and utilize our platform effectively. Build educational content tailored to the needs of developers.
• Innovation & Trends: Stay on top of emerging trends and technologies in developer tools, platforms, and methodologies to ensure Travelport is aligned.
• Support of Telemetry and Analytics: This includes operational dashboards for analyzing the performance of the API's in terms of usage, speed, and reliability, in addition to the usefulness of the API's through establishing frameworks to ensure we are able to capture the flow of value through the API's.
• Cross-Functional Collaboration: Observe and recommend improvements to the API design. Work with other API Product Managers to execute those recommendations with minimal customer impact.

Who we are looking for in this role:

• Hands on knowledge of past and current API technologies, platforms, frameworks, and schemas.
• Technical proficiency to optimally partner with engineering in the build-out of services, including those with highly translational/high-performance non-functional requirements.
• 5+ years' product management experience with transactional API's for platform businesses
• Experience using data and analytics to drive decisions.
• Demonstrable ability to contribute to and influence decision making across multiple functional teams

Our ambition is to hire for potential not just experience, and you're likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what's been done before

Benefits of working at Travelport
We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, employer paid Disability and Basic Life Insurance, Voluntary life options, a competitive 401(k) match, as well as many other voluntary benefits to fit your specific needs. We make health and wellness a priority and offer a generous paid time off policy as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non-birthing parent receives 8.

Salary Target/Range: $120,000 - $130,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Interested? We'd love for you to get in touch!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.