GTS - US Entity - Product Manager

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Product Manager

Location(s): San Francisco, CA

• Partner with Engineering:
  
  
  
  • Attend standups to move stories forward and help with blockers (with guidance from sr pdm).
  
  
  
  
• User Support: Be the first line of defense to triage tickets / questions.
  
  
  
  • Answer directly if it's a question about basic functionality.
  • Answer directly about general product roadmap questions.
  • Open Jira tickets as needed for servicenow requests.
  • Discern technical questions and know which tech partner to raise it to.
  • Direct product questions to sr pdm as needed.
  
  
  
  
• Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets.
• Training & Documentation:
  
  
  
  • Help with any documentation or maintaining a library and directing people to the right training as needed.
  • Assist with documenting requirements.
  
  
  
  
• Own a scope of the business (stretch):
  
  
  
  • As this person grows and is ready for more, they can take on their own piece of the business (e.g. be the owner of an entire initiative).