Systems & Automation Support Specialist

Lycoming College is hiring a Systems & Automation Support Specialist to join our Information Technology Services Team.

Lycoming College, one of the nations oldest residential liberal arts and sciences colleges, invites candidates for itsSystems & Automation Support Specialistrole within Information Technology Services (ITS). With a first-rate undergraduate education and an increased commitment to fostering an inclusive and equitable campus community that supports all faculty, staff, and students, we are seeking candidates who can support and contribute to ourmissionand2021 strategic plan. This full-time position represents a unique opportunity to join the innovative staff of ITS in paving the way for critical and innovative problem solving and build upon our objective to provide superior IT support to users across our campus community.

The Systems & Automation Support Specialist is responsible for providing advanced technical support to resolve complex issues escalated from the IT service center, as well as assisting in the management of the organization's on-prem and cloud-based infrastructure. This role will also work to improve business process within ITS and across the College through the development and enhancement of automation scripts and procedures to streamline and improve efficiency.

Who We Are:

Founded in 1812, Lycoming College is one of the nations oldest and most respected residential liberal arts and sciences colleges and has been recognized for the quality of its experiential programming and supporting students in gaining the skills needed to succeed in todays world. Students partner with faculty in doing original research, thrive in a robust program of internships, study abroad in more than two dozen countries and compete in 19 NCAA Division III sports. Lycoming Colleges strong endowment per student provides the foundation to support a first-rate undergraduate education.

Ranked as a top 100 national liberal arts college, Lycoming offers more than 100 majors, minors, and concentrations to about 1,100 active learners, representing 31 states, territories, and 16 countries. International and domestic students of color comprise 37% of the student body with 53% women and 47% men.

The College proudly celebrates and values the principles of inclusive excellence. In its 2021 Strategic Plan, Lycoming College committed to recruiting more faculty and staff from historically underrepresented groups. The community works to foster an inclusive campus community and to support the success of all faculty, staff, and students. The College recognizes that a diverse faculty, staff, and student body benefits all students and community members and advances our goal of preparing its graduates to become ethical, informed, and engaged individuals.

Lycoming College is an equal opportunity employer.

What will I do in this role?
IT Service Center Escalations:

• Act as the second-tier escalation point for complex technical issues that cannot be resolved by the first-level IT Service Center team.
• Diagnose and resolve advanced software, hardware, and networking issues for desktops, servers, and applications.
• Assist with the configuration, installation, and troubleshooting of hardware (e.g., laptops, printers, peripherals) and software.
• Collaborate with senior IT staff and vendors to address more challenging issues when necessary.
• Provide guidance and mentorship to first-level support staff to improve their troubleshooting capabilities.

System Administration/Automation:

• Serve as a member of the User Experience, On-Prem and Cloud Infrastructure, and Academic Computing and Business Application Teams.
• Develop and maintain scripts (e.g., Power Shell, Python) to automate repetitive tasks such as system updates, backups, and user management.
• Manage user account lifecycle process (creation, maintenance, removal).
• Automate deployment processes for software, configurations, and campus devices using KACE, Intune and JAMF.
• Document troubleshooting steps, system configurations, and automation scripts for future reference and knowledge sharing.
• Continuously assess and improve existing systems and workflows by identifying opportunities for further automation and process optimization.
• Coordinate with Senior System Specialist, in maintaining new and existing servers, server-based applications, and services in a hybrid environment, (on prem and cloud).
• Coordinate with Senior System Specialist to install, configure and maintain server-based databases including MS SQL, MySQL and Maria DB.
• Assist Senior System Specialist in maintaining and enhancing the Ellucian Colleague systems, College data and information assets, and develop strategies for continuous improvements to overall systems, data workflows, and security.
• Promote education and use of information security standards as a primary objective of information technology solutions.

What are we looking for?

Educational Requirements:

• Associate degree or higher in Computer Science or related field or relevant job experience in information technology support/administration services.

Skills & Qualifications:

• Demonstrated experience in using and supporting various operating systems (Windows, Mac, or Linux) and information systems within a dynamic, user focused environment.
• Preferred experience using Microsoft Power Apps including Forms, Power Automate, Power BI, and Copilot Studio.
• Familiar with using Power Shell and Python scripting languages.
• Demonstrated critical thinking skills.
• Documented success in learning and integrating new technologies.
• Awareness of hybrid server systems, database environments including SQL, and application environments.
• Demonstrated achievement in driving business process redesign through automation.
• Well-developed people and communication skills.
• Experience working independently and as part of a successful team.

What We Offer!

Lycoming College has an excellent benefits package that includes:

Health & Wellness Benefits:

• Health insurance Lycoming College offers a wide variety of health plan options available
• Dental insurance, including orthodontia coverage
• Vision insurance
• Flexible spending accounts for medical expenses and dependent care expenses
• Life & accidental death and dismemberment insurance
• Long-term disability insurance
• Short-term disability insurance
• Cancer insurance
• Personal accident insurance
• Wellness program
• Employee assistance program

Retirement Benefits:

• 403(b) retirement plan with up to 9% contributions from the College

Tuition Benefits:

• Free tuition for employees, spouses, and eligible dependents at Lycoming College
• Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
• Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology

Paid Leave Benefits:

• Generous paid time off (PTO)
• Paid Parental Leave
• 14 holidays per year
• Summer hours

Employee Perks:

• 15% discount at the campus bookstore, excluding textbooks and snacks
• Reduced rates for meal packages for on-campus dining facilities
• Use of the campus recreations center and gym facilities for employees and household family members
• Use of the campus Library

How do I Join the Warrior Team?

Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be presented with additional questions during the application process and will be evaluated on their ability to illustrate how their experience and skills connect to these questions.

Review of application materials will begin on March 10, 2025. Compensation details will be shared with applicants who are invited to the first-round interview.

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