Military Affairs Representative III (Tampa Mobile)

Job Summary:

The Military Affairs Representative III serves as the primary liaison between CareSource Military & Veterans (CSMV) and the military and veteran community. This role focuses on enhancing relationships, promoting CSMV's commitment to supporting military families, and developing programs to address their unique healthcare needs. The Military Affairs Representative will coordinate outreach, education, and advocacy efforts to improve healthcare access and quality of care for TRICARE beneficiaries, veterans and military families.

Essential Functions:

• Develop and maintain partnerships with military installations, veterans' service organizations, defense community leaders, and military family support networks
• Represent CSMV at military, veteran, and community events to strengthen brand visibility and commitment
• Cultivate relationships with military leaders, key stakeholders, and community influencers to support organizational initiatives
• Educate eligible TRICARE beneficiaries on their new ability to choose who manages their health plan
• Develop and deliver outreach campaigns to ensure beneficiaries understand the benefits of the pilot program
• Advocate for policies and initiatives that benefit military, veterans, and military families
• Educate stakeholders on CSMV's capabilities, services, and commitment to military-affiliated beneficiaries
• Host informational sessions, webinars, and community events to explain the pilot and its impact on healthcare management options
• Collaborate with military installations, community leaders, and providers to increase awareness of the pilot in target locations
• Assist beneficiaries in navigating the enrollment process and address questions or concerns related to plan options
• Monitor pilot adoption rates and identifying barriers to enrollment to improve outreach efforts
• Support the development and implementation of programs aimed at improving healthcare outcomes for and TRICARE beneficiaries, veterans and military families
• Assist in launching pilot programs focused on care coordination and benefit integration in key markets
• Collaborate with internal teams to ensure programs meet the cultural and healthcare needs of the military community
• Facilitate or assist in the delivery of military cultural competency training for employees to improve understanding and service delivery to military-affiliated populations
• Serve as a subject matter expert to internal teams regarding military and veteran healthcare, quality of life concerns
• Collaborate with marketing, outreach, and program teams to develop military-specific campaigns and resources
• Track engagement efforts, measure impact, and prepare regular reports on activities, outcomes, and opportunities
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree in healthcare administration, public affairs, business, communications or related field, or equivalent years of relevant work experience is required. Equivalent military experience will be considered.
• Minimum of three (3) years of experience in military outreach, veterans' services, healthcare, or nonprofit program management is required
• CRM tools and strategies experience is preferred
• Experience working with TRICARE, VA healthcare systems, or military family services preferred
• Military service, experience working in defense communities, or as a military spouse highly valued

Competencies, Knowledge and Skills:

• Proficient in Microsoft Suite, to include Word, PowerPoint and Excel
• Passion for improving outcomes for military-affiliated populations
• Ability to identify opportunities for collaboration and program development
• Flexibility to work with diverse teams and respond to dynamic needs
• Excellent communication, public speaking, and interpersonal skills
• Strong understanding of military culture, veteran issues, and healthcare needs of military families
• Ability to build and maintain relationships with diverse stakeholders
• Strong organizational, planning, and project management skills
• Proven self-starter and ability to work independently and within a team environment to achieve goals
• Strong problem-solving skills with attention to detail and excellent follow-up
• Ability to develop, prioritize and accomplish goals
• Excellent time and territory management skills
• Excellent presentation skills in both small and large group settings

Licensure and Certification:

• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
• CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
• Current, unrestricted Driver's License in good standing is required. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated

Working Conditions:

• Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
• May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
• Flexible hours, including evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources
• Ability to lift up to 50 pounds on occasion

Compensation Range:
$61,500.00 - $98,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary

Competencies:
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business

CareSource Military & Veterans (CSMV) is dedicated to improving health care access and delivery for veterans and military families in service to our nation.

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.