Technology Architect - Genesys & Amazon Connect

Cognizant's 'contact center' team is part of Cognizant's Moment. This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Technical Architect

Location: Remote. Candidate must be in the U.S

Experience: 15+ Years

Salary and Other Compensation:

The annual salary for this position is between $130,000/Year to $150,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Job Description and Responsibilities

• Must have extensive experience in Amazon Connect and Genesys Development and Customization Experience
• Should have domain expertise in Medicare and Medicaid Claims Claims and Payer.
• Must possess strong problem-solving skills and the ability to work in a hybrid model.
• Should have excellent communication skills to collaborate effectively with stakeholders.
• Must be detail-oriented and capable of managing multiple tasks simultaneously.
• Should have a proactive approach to identifying and addressing potential issues.
• Must be committed to delivering high-quality solutions that meet business needs.
• Should have a passion for continuous learning and staying updated with industry trends.
• Must be able to work independently and as part of a team to achieve project goals.
• Should have a strong understanding of Contact Center architecture and best practices.
• Must be able to provide technical guidance and mentorship to junior team members.
• Should have experience in managing and optimizing Contact Center environments