New

CX Lead (customer experience) - Retail Consulting, Associate Director

Cognizant Technology Solutions

life insurance, parental leave, paid time off, paid holidays, 401(k)

United States, Georgia, Atlanta

Feb 22, 2025

Customer Experience (CX) - Consulting Principal/Associate Director Consulting

ABOUT US

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 208 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

COGNIZANT CONSULTING

Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

JOB DESCRIPTION

Cognizant Consulting vertical is a high performing organization with an expanding client base and is increasingly being recommended by analysts such as Forrester and Gartner. As a Consulting Principal, you will shoulder multiple responsibilities that range from analyzing a client's business challenges, aligning them with their strategic objectives and working with senior leaders in the client organization to develop recommendations and chartering their digital transformation journey. You will lead teams in both strategic advisory and transformation projects.

Roles and Responsibilities include:

Provide consulting services, while working very closely with our clients, helping them solve their most complex business challenges

Deliver outstanding client results, while facilitating client teams in implementing recommendations that drive a great customer experience

Lead business development pursuits such as RFI/RFP responses and writing proactive proposals, owning the responses from Consulting perspective

Lead strategic discovery and assessment programs and workshops based on client's business ask around Customer Experience related problem statements

Lead independent/ joint working sessions with clients, develop user personas and user journeys and construct business case scenarios in support of clients' agenda

Become the Lead SME for at least 1 area within CX, supporting all go to market initiatives and RFPs/proactive proposals in that space

Lead Thought leadership articles/whitepapers/industry PoVs and develop supporting collaterals

Proactively support team expansion and hiring efforts

Mentor and groom consultants and managers, driving a culture of consulting excellence, focusing on customer experience accelerators

Qualification:

A degree with master's in business administration or equivalent from a reputed college

Experience

14-20 Years' experience in leading teams for Business Analysis/Product Management/ Consulting role (Retail / Consumer goods / Travel / Hospitality) + IT exposure

Worked in Consulting or as an industry SME in Retail/Consumer Goods/Travel/Hospitality sector and managed a team of high performing consultants for fast paced pursuits and RFPs and delivery programs

Experience in handling large-scale transformation projects and strategic advisory programs around Customer experience/ eCommerce transformation programs

Experience in leading and driving business development pursuits and RFPs

Key Skills

Strong communication skills (written and verbal) & workshop facilitating skills

Strong leadership skills

Ability to create and apply frameworks to design and present a solution

Design user personas and journey maps and use cases with data driven mindset

Demonstrated skills in Innovation & Thinking Out of the Box

Job is remote with 50-75% travel.

Work Authorization

* Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (US Citizenship, H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary for this position is between $165,000 - $190,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.