Telephony Technician (On site)

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job title: Telephony Technician (On site)

Responsibilities:

Job Summary

We are seeking a Technical Lead with 5 to demonstrated ability in Microsoft Teams Audio/Video Conferencing Cisco Unified Communication Manager Unified Communication - Avaya Cisco IP Telephony and Basic IP Telephony. The role involves leading technical projects ensuring seamless communication solutions and giving to the company's growth. The position follows a hybrid work model with day shifts and does not require travel.

Responsibilities

* Lead the design and implementation of communication solutions using Microsoft Teams and other telephony systems.

* Oversee the integration of Audio/Video Conferencing tools to ensure seamless communication across the organization.

* Provide technical expertise in Cisco Unified Communication Manager to optimize communication infrastructure.

* Manage and support Unified Communication

* Avaya systems to enhance user experience.

* Implement and maintain Cisco IP Telephony solutions to ensure reliable communication.

* Fix and resolve issues related to Basic IP Telephony to minimize downtime.

* Collaborate with multi-functional teams to understand communication needs and provide appropriate solutions.

* Ensure all communication systems are up-to-date with the latest security patches and updates.

* Conduct regular audits of communication systems to ensure compliance with company policies.

* Deliver training and support to end-users to improve the use of communication tools.

* Develop and maintain documentation for all communication systems and processes.

* Monitor system performance and make recommendations for improvements.
Stay updated with the latest trends and technologies in the communication domain to provide innovative solutions.

Qualifications

* Must have experience in Microsoft Teams and Audio/Video Conferencing.

* Should have expertise in Cisco Unified Communication Manager and Unified Communication Avaya.

* Must be proficient in Cisco IP Telephony and Basic IP Telephony.

* Should have strong problem-solving skills and the ability to solve complex issues.

* Must possess superb communication and collaboration skills.

* Should have a proactive approach to learning and implementing new technologies.

* Must be able to work independently and as part of a team.

* Should have a strong understanding of network security and compliance.

* Must be detail-oriented and able to manage multiple projects simultaneously.

* Should have experience in providing training and support to end-users.

* Must have strong documentation skills.

* Should be able to monitor and analyze system performance.

* Must be committed to staying updated with the latest industry trends and technologies.

Salary and Other Compensation:

The base annual salary for this position is between $75,000 to $107,000 depending on experience and other qualifications of the successful candidate.
Applications will be accepted until February 25th, 2025.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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