Major incident manager- Onsite

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Location: Hartford, CT

We are looking for a major incident manager who can able to handle sev1 , sev2 incidents 24*7 support.

• Works to ensure all requests are detailed and processed. Provides oversight and mentorship in operation and use of ITS Service Management System for supervising and reporting on requests and reported incidents. should have Major incident management experience.
• Handling major incident calls sev1,sev2 Mandatory. Should have incident management and problem leadership skills.
• Provides coordination and leadership to Support Engineers and Service Analysts. Day to day tactical operational decision making for support operations. Coordinate's customer issues and or team support issues. Executive support, with the support and mentorship of the IT Manager, Director, and CIO.
• Team performance metrics management and reporting. Assistance with IT Major Incident Management, outside business hours as needed. Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed

The annual salary for this position is between $[100,000 - 130,000] depending on experience and other qualifications of the successful candidate.

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.