Site Reliability Engineer III

The Site Reliability Engineer III engages in diverse client-facing projects, focusing on the automation, deployment, monitoring, and upkeep of software solutions aligned with client specifications. This role involves close collaboration with fellow engineers, project managers, and stakeholders to enhance the quality and efficiency of software development and delivery processes. Additionally, The Site Reliability Engineer III is the Site Reliability Engineering (SRE) team lead and staff manager responsible for the career development, training, assessment. and hiring of SRE team members.

ESSENTIAL JOB FUNCTIONS:

The Site Reliability Engineer III follows the DevOps and Development Operations framework, and their work includes the following tasks:

• Automates the software development and delivery processes using various CI/CD tools and technologies, such as BitBucket, BitBucket Pipelines, Jenkins, Docker, Ansible, Terraform, CloudFormation, Shell and Python scripts, etc.
• Manage AWS cloud operations and administration of AWS CloudFront, WAF, ELB, EC2, RDS, S3, Systems Manager, and Grafana via the AWS Management Console, CloudFormation, and/or Ansible and AWX.
• Monitors and troubleshoots the performance, availability, and security of the software solutions using various tools and techniques, such as Grafana, ELK, OpenTelemetry, AWS CloudWatch, CloudTrail, etc.
• Collaborates with the development team to assist in the management of the software delivery lifecycle using Git operations from a CLI or the Bitbucket Web UI.
• Collaborates and coordinates with cross-functional teams and stakeholders to ensure alignment and seamless integration of software solutions within the broader context of the SDLC and software delivery.
• Continuous integration (CI) merges code changes to ensure the most recent version is available to developers.
• Continuous delivery and continuous deployment (CD) - automate the process of releasing updates to increase efficiency.
• Prompt and thorough installation of patches and updates to the full stack solution.
• Troubleshooting and responding to issues that are escalated to SRE or SecOps. This may include working with others on the technical team to isolate the source of issue.
• Automating and running security scans- both OS and applications (currently Tenable and Acunetix) at least monthly, or per contract specifications.
• Common weaknesses enumeration (CWE) mitigation - implementing corrective actions detected during security scans.
• Threat modeling - implements security testing during the development pipeline to save time and cost in future.
• Automated security testing - test for vulnerabilities in new builds on regular basis.
• May be dedicated to one project or may split time across multiple projects providing broad-based support for the Digital Center Director while also working with other Impact and Functional Centers to understand requirements and to acquire necessary cloud resources.
• Follows JBS policies, procedures, and best practices.
• Designs and implements mitigations to federal security vulnerabilities discover during continuous monitoring of our managed sites and applications (FISMA and FedRAMP).
• Works collaboratively in several cross-functional project teams, such as Development and QA.
• Practices strong and frequent communications with team members, project stakeholders, and client staff.
• Delivers work on time and on budget.
• Follows DevOps and DevSecOps industry advances and best practices.
• Executes management, supervision, appraisal, and recruiting of the SRE team.
• Supports Business Development opportunities and proposal development as needed.
• Infrastructure as Code (IaC) - Experience using industry standard IaC software such as CloudFormation, Terraform, or Ansible.
• Strong documentation skills (writing and utilizing) in industry standard tools such as Confluence.
• Contributes to business development (BD) and proposal development, as needed.

MINIMUM JOB QUALIFICATIONS:

Education: Bachelor's degree in computer science with minimum of 8 years working in Site Reliability Engineering (SRE), DevOps, Software Development, or Infrastructure Operations, with at least 6 years of experience in Cloud DevOps.

In lieu of a bachelor's degree must have minimum of 10 years of related IT work experience referenced above.

Experience: Based on education level outlined above, the appropriate years of professional experience in SRE, DevOps, software development, or related role. Experience in designing and implementing software development and delivery processes using various tools and technologies, such as Jenkins, Docker, Ansible, etc. Experience in working with various environments, platforms, and services, such as cloud, on-premise, or hybrid, AWS, Azure, Google Cloud, etc. Experience in working with agile methodologies and tools, such as Scrum, Kanban, Jira, etc. Experience in leading and managing teams responsible for software development, SRE, DevOps or, IT infrastructure management. Certification in DevOps from a Cloud Service Provider, such as AWS or Azure.

Knowledge: Excellent understanding of cloud deployments and security-related functions within all environments. Understanding of software development scripting languages in order to support code repositories, continuous deployments, and supporting technical and programming staff developers in expeditious deployments, patches, system maintenance, and continuous monitoring of the full stack cloud solution.

Applied knowledge in the areas of design and development of cloud deployments, including continuous monitoring, and security upkeep with patches and work arounds until patches are made available. Knowledge in delivering support to developers, such as moving code to the various cloud environments. Knowledge of working with federal project staff and OCIO security groups and Technical Review Boards. Must have client-facing know-how in the area of expertise. AWS Certification preferred.

Experience in designing, developing, managing, operating, and maintaining cloud deployments in various environments, but especially AWS (GovCloud and Commercial). Proven ability to isolate and troubleshoot technical issues and security related issues. Experience in working as a team member and supporting others in their work. Experience in managing other members of the technical team. Experience in working alone on issues and communicating all relevant information to problem stakeholders. Experience in understanding security landscapes and building strong security postures and maintaining them as Zero Trust environments. Experience in mentoring new or less senior DevOps staff, and potential to leading this growing group.

Knowledge of the AWS Well-Architected Framework (WAF), and experience implementing process changes needed to achieve and maintain the WAF.

Familiarity with CMMI Dev Level 3 methodology and appraisals helpful.

Familiarity with the FedRAMP and FISMA security frameworks, as well as NIST 800.53 Rev 5 and the NIST Risk Management Framework (RMF) needed to achieve and maintain Authority To Operate (ATO) with our federal clients helpful.

Skills: Demonstrates strong attention to detail; well organized; can determine priority of assigned tasks with minimal guidance and can manage time to ensure tasks are completed on time and at the expected level of quality. Able to delegate task to the other SRE teammates to ensure a balanced workload, and continuous upskilling of other team members. Works well with others in a positive, courteous, collaborative, and professional manner; functions well as a member of a cross-functional team and can also work independently, with little supervision. Can handle multiple tasks at various stages and has the flexibility needed to adjust to last-minute requests for information and changing priorities or procedures. Takes initiative; asks questions when appropriate to do so. Takes a proactive approach to problem solving. Is able to suggest process improvements that will prevent recurrence of issues in the future. Anticipates potential project risks and implements plans to avoid them - rather than simply mitigating discovered issues. Is able to communicate information as to why things happen and what can be done to avoid repeat future issues. Is verbally articulate and clear in oral and written communication. Has very strong documentation skills and habits.

Software Proficiency:

All software to support and operate and maintain full stack deployments in the cloud. Understanding of all business office applications to support software engineering tasks including AWS console, Jira, Visio, networking, and troubleshooting tools, etc.

LOCATION: North Bethesda (Hybrid)

Physical Requirements

• Ability to sit for prolonged periods at a desk or computer workstation.
• Regularly uses a computer, keyboard, and mouse.
• Normal or corrected vision to read documents, view computer screens, and perform tasks that require visual accuracy.
• Ability to hear and understand spoken information in person and over the phone.
• Minimal lifting and carrying may be required, typically light office supplies or documents.
• Ability to move within the office environment to access equipment, files, and interact with colleagues.
• Ability to handle occasional stress related to deadlines, workloads, or challenging tasks.

PREFERRED JOB QUALIFICATIONS:

SECURITY CLEARANCE:

May vary based upon assignment.

PREFERRED JOB REQUIREMENTS:

OTHER DUTIES AS ASSIGNED: This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will it be the sole basis for any subsequent employee evaluations. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

APPLICATION INFORMATION:

If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application. Please include cover letter, resume, and at least (3) professional references.

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOPost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.