Quality Technician I

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a QA Tech.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The QA Technician is responsible for Quality Assurance activities associated with receiving inspection, labeling, storing, and shipping chemicals at the distribution centers. This position is required to ensure all product arrives with required documentation, including test reports, process and raw material certifications, etc. in order to ensure compliance with customer specific requirements and trackability, thereby avoiding non-conformance to the end user.

Additionally, the QA Technician is responsible for inspecting and verifying that the quality assurance documents received are applicable, complete and accurate in relation to the product received, in accordance with department work instructions. If there are any conformance issues in paperwork received the Technician will be responsible for trouble shooting the situation in order to communicate appropriately to internal and external customers, and suppliers, and as seek a resolution for the appropriate required documentation.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

*CourageTake ownership for issues and problems.

*CollaborationShare knowledge and experience with others

*Commitment -Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

*We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora's Flextime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perk spot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

About You:

• * Perform quality assurance review through verifing the received materials and required certification package (i.e., Test Reports, Raw Materials Reports, Manufacturers Certification of Conformance, Process Certifications, Shelf Life, Storage Requirements, and evidence of part numbers and lot numbers) for part traceability and document accuracy in compliance with customer/product requirements
• * Utilize inventory management and client quality systems/portals as an active company quality representative notating material information and/or discrepancies; document and segregate/placards as required
• * Review and assign shelf life and storage conditions in the inventory management system based on product and customer specifications
• * Release conforming material consistently (with the following information: lot/batch, expiration date, bin location, placards, and labels) for warehouse processing (stock put away, picking, shipping, etc.)
• * Perform root cause analysis and communication actively with the procurement team and suppliers/vendors to resolve discrepancies for non-conforming materials as required
• * Observe temperature recording devices on storage units, (i.e. freezers) and perform required actions and release appropriate communications when outliers/failures occur
• * Provide backup support for processing hazardous materials through the shipping process including, but not limited to printing requires hazardous material certifications, labels, and transportation paperwork
• * Ensure that all required reports and paperwork are submitted correctly and in a timely manner to support both internal and external customers for review and processing (for example, Expiring Materials Report, Sampling/Testing Reports)
• * Process and coordinate sampling with external customers and certified labs as required
• * Assist in training other team members to ensure integrity and quality of materials is maintained throughout supply chain as required
• * Attend regularly scheduled or impromptu, departmental or company-sponsored meetings or training, as required
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

* Action Orientated Ability to be self-directed in all stages of the inspection process from receipt of orders to the certification validation and product allocation

* Communication/Relationship/

Liaison Communication is internal only, generally with purchasing, expeditors, quality inspectors, Orange Tag Admin., Scanning Clerk, Supervisors and co-workers for the purpose of forwarding documentation to complete the document processing. Must have the ability to communicate and interact well with co-workers and intercompany personnel to complete the inspection and certification process

* Direction/Received General supervision and instructions given for routine work and occasional assistance with certification errors.

* Discretion/Latitude/

Decision Quality Minimum discretion and decision making is necessary for standard, established procedures and work instructions used to perform this job. Decisions outside standard procedures must be made by supervisory or management levels

* Drive for Results Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time

* Error Impact Wrong part identification and certifications to Wesco purchase order requirements could be costly if not caught in the Document inspection process. If the wrong item is caught in-house, the error may be easily rectified. The impact of wrong product identification or inaccurate certifications if the product is shipped will result in the loss of customer confidence, time and resources to correct the error

* Knowledge/Methods/

Processes Ability to obtain wide knowledge and understanding of industry quality documentation, and identification skills necessary to the inspection function, such as the use of inspection log systems, data management systems and comprehension and application of Quality Assurance Work Instructions and general administrative tasks

* Mathematical Skills Ability to perform basic math functions and proficient use of a calculator

* Problem Solving Ability to compare and recognize error in document requirements, identification, and standards substantiating the need corrective actions to ensure conformance upon shipment to customers

* Reasoning Ability to apply common sense understanding and instruction to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations

* Systems/Resources Ability to learn to utilize the internal systems and resources as a critical aspect of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems

* Written and Oral Skills Ability to read, write and speak concisely in English

Essential Values

* Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

* Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco's values; Code of Conduct Polices and all local, State and Federal laws

* Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

* Teamwork Fosters an open environment and encourages employees to work together cohesively

* Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency .

Education, Experience and Qualifications

• * Education High School Diploma or GED
• * Experience Familiarity with quality management systems such as ISO 9001, AS 9120 preferred Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research
• Demonstrated skills in utilizing inventory management systems for data entry, audit, and research is required
• Proven ability to respond to urgent requests from multiple sources and handle mutliple assignments simultaneously
• Proven ability to work well and provide quality service to internal customers, as needed
• Proven excellence in customer service and professional communication across multiple levels of the organization is required
• Ability to demonstrate working knowledge of Wesco customers and products is required
• * Qualifications
• Excellent verbal and written communication skills, with professional daily interaction with internal customers, serving all levels of the company
• Proven ability to be detailed oriented and perform in-depth research
• Excellent organizational and time-management skills Clear and accurate data entry and documentation
• Strong follow-through and perseverance to handle multiple tasks simultaneously
• Ability to be detailed oriented and perform in-depth research, if required Basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and Word is required;