Clinical Assistant

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

As a clinical assistant, you will play a vital role in supporting the certified clinicians with patient care. You will need to have strong interpersonal skills, attention to detail, and a commitment to quality and safety. You will also communicate with patients and their families and document their health information in our electronic health record system. The day-to-day operations of the clinic are crucial for the success of our team, and the clinical assistant optimizes the performance of all processes.

Principal Duties and Responsibilities (Essential Functions):

Under direct supervision, assist practitioners with patient care.
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks.
• Complete and maintain accurate documentation of patient care provided.
• Execute treatment plan, modifications, adjustments, and repairs as determined by the supervising clinician. These tasks CANNOT include:
  • Independent patient assessment
  • independent formulation of the treatment plan
  • independent final fitting and assessment of the device
  • independent follow-up care that modifies the function of the device as originally prescribed
• Perform selected patient care procedures, including the fitting of soft good items.
• Provide alterations to the fitting of soft good items, if necessary.
• Provide patient follow-up for selected orthotic and prosthetic patients under direction of supervising certified clinician.
• Perform shipping, receiving, and monitor inventory and other clerical tasks.
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

*Direct supervision: This level of supervision requires the supervising credentialed individual to be available for consultation throughout the patient care process. The supervisor must be physically on site while the care is being provided. The supervisor must review the results of care and the documentation of the services rendered by the supervised individual and is responsible for countersigning within 15 days all entries by the caregiver in the patient's clinical record. The supervisor is the designated individual credentialed by a nationally recognized Orthotic, Prosthetic and Pedorthic certifying board, or is licensed, who oversees and is solely responsible for the delivery of appropriate, effective, ethical and safe orthotic, prosthetic and/or pedorthic patient care. The supervisor may oversee patient care services only in the discipline(s) they are credentialed and within the ABC defined scope of practice.

Additional Responsibilities:

• Maintain a clean, safe and orderly work environment.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.

• High School Diploma or GED required
• Preference for allied health professionals (PTA, OTA, Athletic trainer, etc)**
• Employee must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

**If the Clinical Assistant holds a recognized license or certification in a related allied health profession (e.g., Physical Therapist/PTA, Occupational Therapist/OTA, Athletic Trainer, etc.), they may be supervised under Indirect Supervision.

Knowledge and Skill:

• Willingness to verify all clinical activities with certified clinical personnel.
• Ability to follow written and verbal directions.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral, and written communication skills for reporting information to patient and staff.
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
• Ability to work effectively as a team member.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.