Van Driver (Part Time)

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful "cosmopolitan-ality" that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service spa, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

JOB SUMMARY

Provides prompt and exceptional service and information to guest/visitors. Candidate is also responsible for safely handling guests' and visitors' baggage, and vehicles to ensure proper parking, securing and handling of keys. Attend to guests'/visitors' immediate needs upon arrival and follow through with attention throughout accommodations. Must maintain a knowledge base to include the city/surrounding areas, local attractions, services, suppliers, and, vendors. Ability to perform all essential job functions accurately and safely with minimal supervision.

• Verbally greets and opens doors for guests entering and exiting the front entrance
• Read, match, and properly complete claim tickets and detach portion to give to guest, if applicable
• Maintain complete knowledge and comply with all departmental policies and service procedures
• Retrieve or carry guest items from vehicle(s). Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated suite.
• Escort guests to surrounding areas using hotel shuttle, Informing guests of points of interest and hours of operations
• Maintain the cleanliness of the shuttle.
• Report any maintenance or repairs needed for shuttle
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.
• Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during high business volume activity and emergencies.
• Assist the department with other jobs as requested by the Front Office Manager including but not limited to bellman/valet duties and bell lead positions
• Delivering/picking-up luggage to and from guest rooms
• Familiar with resort and local amenities
• Adherence to key control procedures.
• Recording/Reading all pertinent information in the logbook on a daily basis.
• Maintaining a clean and organized work area at all times
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well groomed appearance and attitude at all times.
• Delivering newspapers, faxes, boxes
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Takes an attentive stance to actively greet and assist guests.
• Anticipates guest needs and acts quickly to handle guest requests.
• Keep an accurate log of all guest/owner packages.
• Monitors daily activities and itineraries of guests.
• Staying abreast of all community activities.
• Will work and communicate directly with all Rooms departments, and indirectly with others.

• High school graduate or equivalent
• Work schedule includes evenings, weekends and holidays
• Must be able to acquire and maintain a valid State Driver's License
• Be able to communicate in English with guests, management, and co-workers
• Be able to provide legible communication
• Previous experience as a Bell/Valet Attendant in a luxury market
• Some college or training in hospitality industry
• Ability to maintain confidentiality of all guest information and pertinent hotel date
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and coworkers as part of a team.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)