Manager Breast Imaging Operations

POSITION SUMMARY:

Under the general supervision of the Radiology Director, the Manager Breast Imaging provides technical, operational and administrative leadership to the Breast Imaging department through interactions with support and technical staff, Radiologists, external departments and others as necessary. Primary duty is to supervise all aspects of the day-to-day operations of the Breast Imaging Center and affiliated screening Mammography off sites. Develops and implements policies and procedures in conjunction with the Radiology Administrative Director and Section Chief of Breast Imaging. The Manager Breast Imaging is responsible for approximately 19 FTE's.

Position: Manager Breast Imaging Operations

Department: Breast Imaging

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Responsible for the monitoring and maintenance of daily activities relating to the technical, administrative and operational aspects of the Breast Imaging department (including off site suite at Uphams Corner) in accordance with the goals and directives of the Administrative Director and Chairman of Radiology. Ensures a high quality, efficient, safe, customer focused and properly functioning Breast Imaging department.
• Ensures proper staffing and allocates technologists and other staff to departmental areas as necessary and appropriate for patient care, budget, staffing and department and hospital needs.
• Manages employees in the Breast Imaging modality for all assigned shifts. Oversees that employees of are performing duties and following policies and procedures as necessary.
• Responsible for monitoring and changing the workflow as needed to ensure operational efficiency and staff productivity.
• Provides guidance and technical assistance to employees and assigns progressively challenging projects.
• Initiates and recommends policies and procedures as necessary.
• Maintains clinical protocols and in conjunction with the Section Chief of Breast Imaging assists in making changes when required. Assists in research protocol development and initiatives.
• Responsible for the training and orientation of personnel to accomplish the department and hospital mission of service and support. Provides education and training to new staff technologists in the Breast Imaging department.
• Responsible for creating, editing and maintaining competencies as they pertain to Breast Imaging staff.
• Responsible for ensuring that direct reports are in compliance with required licensure, certifications, registrations and required hospital competencies such as but not limited to annual safety and infection control and TB testing.
• Supports the departmental goal of effective cooperation and communication with staff, peers, members and other hospital departments to ensure that information is shared for effective operations.
• Coordinates monthly staff meetings. Records minutes, outcomes and attendance. Seeks staff input in identifying and solving problems/issues within the department.
• Interviews and makes hiring decisions. Works closely with Human Resources and Radiology Director to select the highest quality candidate.
• Evaluates staffing options to include full and part time as well as per diem staff.
• Monitors performance and compliance with the departmental procedures and evaluates staff in annual performance appraisals.
• Enforces departmental and hospital policies, procedures, and work rules, including but not limited to, policies regarding hours of work, absenteeism and tardiness. Conducts investigatory meetings and is responsible for the discipline of staff as needed. Terminates employees through interaction with Radiology Administrative Director and Human Resources. Hears Step 1 grievances.
• Maintains documentation of hours worked, leaves and vacation/sick time for the assigned staff. Submits weekly timesheets to Radiology Administration. Responsible for entering and tracking payroll hours. Ensures overtime is minimized while patient care and staffing distribution is maximized.
• Ensures all related duties associated with charging and code capture of procedures are performed within hospital requirements. Understands and implements all applicable managed care criteria and requirements for reimbursement and billing parameters.
• Exhibits innovation in planning improvements/new programs and problem solving in areas of responsibility. Makes adjustments and modifications to schedules of employees and templates for scheduled patients as necessary, based on changes in volume and the needs of the department, patients and budget concerns. These areas will be in conjunction with the Director of Radiology and Chairman of Radiology.
• Responsible for Breast Imaging and Uphams Corner annual budget and supply management. Will be responsible for submitting both operational (salary and non-salary) and capital budget on a yearly basis to the Administrative Director of Radiology. Prepares monthly budget and productivity variance reports, defining corrective action where appropriate. Contributes to the goals of optimization of resources and revenue enhancement.
• Participates in strategic planning for Breast Imaging. Will be involved in the acquisition of capital equipment. Will be responsible for researching equipment, obtaining information and quotes, organizing site visits or onsite trials and making recommendations on potential investments.
• Ensures adequate inventory of supplies appropriate for the volume of testing. Minimizes overstocking of supplies and keeps inventory stock to a minimum.
• Provides and ensures use of all required personal protective safety equipment. Promotes a safe environment for all personnel.
• Maintains equipment and physical space through interaction with the Director of Radiology and department service vendors to maximize equipment up time, and minimize dollar impact to the hospital. Coordinates service calls, internal work orders and other equipment repair and maintenance when necessary.
• Responsible for presenting monthly statistical reports based on volume, access, turn around time, unread studies and others as appropriate.
• Maintains a clean RIS/PACS and MRS database for responsible modality.
• Responsible for quality assurance for the BiRads 0 program and unresolved procedure capture.
• Oversees the QA/QC program and ensures that the standards set forth by the FDA, MQSA program; ACR and State of Massachusetts are adhered to and ensures that we are in compliance 100% of the time.
• Keeps up with all FDA, MQSA and State of Massachusetts notifications and updates and makes the appropriate changes to the QA/QC program
• In conjunction with the department of Medical Physics, Section Chief of Breast Imaging and Radiology Director, assists in the development of and participates in modality quality assurance programs to ensure that department standards are adhered to and the section is operating at the safest level possible. Ensures continuous quality improvement in services.
• Oversees the ACR accreditation and inspection process for BMC and Uphams Corner. Assists other off sites with this process as needed.
• Ensures maintenance of compliance logs for equipment and QA measures attends compliance rounds when requested.
• Attends meetings as necessary related to any operational issues involving Breast Imaging.
• Involved in various committees within the Radiology Department as needed.
• Maintains current state licensure and ARRT credentials. Keeps skill level up to date by continuing education and attending management/technical workshops as they become available. Maintains continuing education credits on site at the medical center.
• Resolves patient scheduling issues by working with appropriate providers and staff Handles patient complaints, performs service recovery and ensures customer satisfaction at all times. Establishes and maintains customer service standards to ensure all customers are provided with prompt and complete service
• Handles telephone calls and other requests for services professionally and appropriately at all times.
• Conforms to hospital standard of conduct at all times, while providing the best possible patient care, customer service and pride and professionalism of self and work.
• Demonstrates leadership and reliability in all areas of department operations.
• Works closely with managers in all modalities to give feedback and improve individual department budgets, patient care and technologist training and initiatives.
• Demonstrates a willingness to accept instruction, guidance and/or constructive criticism from staff, peers, Section Chief of Breast Imaging or Director of Radiology.
• Consistently demonstrates tact, courtesy and a positive attitude in all aspects of communication and job.
• In conjunction with the Radiology Director, is responsible for the marketing of the Breast Imaging Center.
• Works as required by Radiology Director and is available 24 hours and/or on call as a function of job.
• Ensures HIPAA compliance at all times and understands that all patient information is accessed on a need to know basis. Keeps discussions around patients to a minimum and ensures that patients are not subjected to departmental conversations and/or any inappropriate behavior.
• Follows all departmental established and appropriate policies and procedures as required.
• Follows established hospital infection control and safety procedures.
• Utilizes hospital's behavioral standards as the basis for decision making and to facilitate the department and hospital's goals and mission.
• Other duties as assigned.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Completion of two years post-high school training in an approved school of Radiologic Technology. Fulfillment of the clinical requirements for advanced registration in Mammography as outlined by the ARRT preferred.
• Bachelor's degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Current state license in Radiography and/or Mammography, ARRT (R) (M) certification and registration and all applicable Radiology education requirements.
• Current certification in Breast Sonography either through ARRT or ARDMS preferred.
• BLS/CPR Certification required.

EXPERIENCE:

• At least 5 years as a Technologist. Previous supervisory or leadership experience preferred.
• Experience with digital mammography preferred.
• Experience with Breast Sonography and Breast MRI programs preferred.

KNOWLEDGE AND SKILLS:

• Extensive knowledge of MQSA, FDA, ACR and state requirements and QA/QC policies and procedures.
• Knowledge of anatomy and medical terminology with the analytical skills to effectively utilize knowledge towards imaging processes, techniques and procedures.
• Proficiency with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers. Working knowledge of Radiology Information Systems (RIS and PACS) and Hospital Information Systems (HIS).
• Ability to rely on experience, judgment and time management skills to plan and accomplish goals.
• Must present a positive, team oriented attitude and a professional appearance.
• Ability to adhere to safety standards set forth by the Radiology Department, BMC and other regulatory agencies.
• Excellent interpersonal and communication skills sufficient to interact effectively with patients and all/any apprehensions, to instruct students and to interact with other staff technologists.
• Ability to work cooperatively with members of the healthcare delivery team and staff, ability to handle frequent interruptions and adapt to changes in workload and work schedule; to set priorities and solve problems; to respond quickly to emergency requests.

Equal Opportunity Employer/Disabled/Veterans