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Position: Patient Access Representative Department: Patient Access Services Schedule: Part Time, Per Diem, Weekends/evenings It is important to note:
Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues. Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk. Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department. On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.
POSITION SUMMARY: Ensures that patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff. Must be able to function in central treatment area environment. Performs full registration and obtains, verifies and records personal, demographic, financial and visit-specific clinical information. Prioritizes and multi-tasks in a steady-paced clinical environment. JOB REQUIREMENTS EDUCATION: High School Diploma/GED CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None EXPERIENCE:
- 0-2 year of registration related experience OR a minimum of three years customer service experience
KNOWLEDGE AND SKILLS:
- Sound judgment and critical thinking
- Ability to prioritize and handle multiple tasks in a very busy environment
- Strong organization and follow-through skills
- Basic computer literacy required
- Accuracy and attention to detail
- Ability to work independently and as a part of a team
- Strong customer service and interpersonal skills
- Strong communication skills
- Must be flexible and able to function within a team
- Ability to maintain composure in stressful circumstances
- Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Delivers outstanding customer service to both internal and external customers.
- Ensures the integrity of the data in the hospital's information system with respect to patient demographic, insurance and admission information.
- Verifies patient insurance using various methods.
- Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.
- Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.
- Participates in holiday coverage rotation.
- Conducts inpatient interviews.
- Secures patient valuables.
- Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
- Demonstrates ability to handle difficult situations by using effective problem solving skills.
- Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
- Collects insurance copays from patients.
- Collaborates with others to ensure a positive and effective patient experience.
- Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
- Flexible availability to accommodate work coverage requests.
- Able to accurately type at least 40 words per minute.
- Relates effectively to various types of customers in a professional and courteous manner.
- Utilizes supervisor or manager to resolve issues/concerns as needed.
- Attends and participates in departmental meetings.
- All other duties as assigned.
SPECIAL WORKING CONDITIONS: The BMC Emergency Department is a Level 1 Trauma Center and serves more than 130,000 patients each year. This is a very fast paced environment with a large number of patients to serve on a daily basis. You will need to always be aware of your surroundings and understand that responsiveness in this area is often critical in nature. The environment is a high stress area and can often times be chaotic. Equal Opportunity Employer/Disabled/Veterans
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Boston Medical Center
Feb 22, 2025