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Professional Services Delivery Director

Rackspace, Inc.
United States, Texas, San Antonio
1 Fanatical Place (Show on map)
Feb 22, 2025
Position Overview The Cloud Professional Services Delivery Director drives the strategic direction and successful execution of complex cloud service projects and programs for Rackspace Customers in North America. This key leadership role requires a combination of deep technical knowledge, project management expertise, customer management skills and a proven track record in cloud services. The ideal candidate will be passionate about leveraging cloud technologies to enhance service delivery and drive business success for Enterprise Customers. This role is responsible for the delivery management of all Complex Enterprise Engagements Key Responsibilities: Strategic Planning: Develop and implement the overall strategy for cloud service delivery, aligning with the customer's goals and objectives. Project Management: Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time, within scope and budget, and with high customer satisfaction. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided. Team Leadership: Supervise and mentor a team of service delivery managers and Program Directors fostering a collaborative and high-performance work environment. Resource Management: Allocate and manage resources effectively to ensure project success and optimal utilization of team members. Quality Assurance: Ensure the quality of services delivered meets or exceeds client expectations and industry standards. Monitoring: Define performance management metrics and track it at a practice level. Performance Monitoring: Track and report on key performance indicators (KPIs) related to program delivery, client satisfaction, and team performance. Performance Management: Monitor and evaluate cloud services' performance and engagements across multiple customers. Risk Management: Identify and mitigate risks associated with service delivery projects, ensuring timely resolution of issues and challenges. Risk Management: Identify and mitigate risks associated with cloud service delivery, ensuring compliance with industry standards and regulations. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery efficiency and effectiveness. Innovation: Stay abreast of the latest cloud technologies and trends and integrate new approaches to improve service delivery. Requirements: Experience: A minimum of 15 years of experience in cloud professional/project services delivery, with at least 8 years in a leadership role. Experience: Should have delivered large complex engagements for customer organizations. Experience: 10 Years of experience in consulting professional services organizations. Education: A bachelor's degree in computer science, information technology, or a related field. A master's degree is preferred. Technical Knowledge: Deep understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud service models (IaaS, PaaS, SaaS). Project Management: Proven experience in managing large, complex cloud programs, projects using methodologies such as Waterfall, Agile or Scrum. Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a diverse team. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and identify innovative solutions. Client Focus: A track record of building and maintaining strong client relationships, with a focus on delivering exceptional service. Certification: Relevant cloud certifications, PMP, Scrum Key Competencies Visionary Leadership: Ability to see the big picture and develop a clear vision for cloud service delivery initiatives. Travel As per business requirements Sponsorship This role is not sponsorship eligible Candidates need to be legally allowed to work in the US for any employer The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range for Colorado is: $161,000-$236,060. The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $171,400-$251,350. The anticipated starting pay range for California, New York City and Washington is: $187,500-$275,000. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. About Rackspace Technology* We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI-VM1 #Rackspace "Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.