Telematics Advisor

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

The Telematics Advisor Serves as the commercial lines telematics product risk management business partner between the company, agents and our customers. Reviews, interprets, and assesses customer telematics data in conjunction with customer's existing fleet exposures and controls, and the subsequent level of risk presented. Coach managers of insured fleets in guiding their vehicle operators to reduce high-risk driving behaviors.

This role will be responsible for showing value to all stakeholders involved through delivery of exceptional risk management service, while taking ownership of the customer experience for their assigned accounts. An ideal candidate embraces emerging technologies and will be able to communicate effectively across functions using a blend of technical knowledge, customer-facing skills, and professional judgement.

*This is a remote position, with a preference for candidates based in EST

• In relation to the commercial auto line of business and CL auto telematics product, ability to evaluate and understand the telematics data and the operations of larger, more complicated or highest hazard commercial auto accounts, and identify potential loss producing conditions and remediation practices for each. Consult with others on telematics product team, Risk Management team, underwriters and agents on the conditions identified and complete written risk assessment in accordance with internal quality assessment guidelines
• Analyze the telematics data and loss history of accounts to identify loss sources, trends in unsafe driving behaviors, accident frequency and severity, reach meaningful conclusions from the analyses, and provide a clear summary of those analyses to customers, agents, and underwriters. Actively investigate and monitor industry trends for loss benchmarking and assist telematics product team in utilizing industry data. When applicable, develop effective risk reduction recommendations and/or ongoing risk management objectives
• Provide ongoing telematics and fleet risk management services for customers in need of support and strive to ensure customer's level of risk is being adequately managed. Assists with telematics-related customer support and technical issues as needed.
• Develops effective and ongoing communication with internal business partners and agents to ensure the conveyance of timely information for new and renewal telematics business as well as consultative communication with customers. Efficiently manages work scheduling in order to meet both internal and external customer needs.
• Efficiently manages work scheduling in order to meet both internal and external customer needs.
• With assistance from the Senior Telematics Advisor or Program Manager, prepare and present technical presentations on fleet risk management topics t to internal customers..
• Maintains a high level of knowledge of fleet risk management techniques, telematics principles, and earn and maintain designations through self-education and training programs. This includes the application of nationally recognized codes and standards as well as appropriate state regulations in reducing the level of risk for customers..
• Knowledge sharing and mentoring of less experienced team members on middle-market telematics accounts.
• Supports Senior Telematics Advisor in crafting internal telematics education and training resources. Interacts directly and independently with agency partners to support telematics strategy and adoption.

Knowledge and Requirements

• Ability to meet with customers and agents to assess and maintain risk. Ability to effectively communicate with customers and agents and encourage the implementation of risk management strategies to reduce the level of risk and the potential for loss. Must be able to build effective business partnerships with internal team members and agents.
• Demonstrate a proficiency in usage of technology tools including: GenAI, Telematics dashboards and portals, Microsoft Office, work management system, PowerBI, etc.
• Project Management skills a plus
• Ability to travel up to 10%

Education and Experience

• A college degree is preferred.
• 0-4 years proficiency in assessing and managing risks developed through field-based experience
• Exceptional problem-solving abilities along with ability to apply OSHA, DOT, and other applicable technical standards. Risk evaluation and assessment techniques of various exposures and controls

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.