Senior Program Manager, HCC Volunteer Programs

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Hero Care Center (HCC) Volunteer Program Senior Program Manager, to support our volunteer program at our three Hero Care Center locations. This position can be located anywhere in the US and will be remote but will need to work 9:00 am - 6:00 pm EST. Travel may also be involved, but less than 5% of the time.

WHAT YOU NEED TO KNOW (Job Overview): The HCC Volunteer Program Senior Program Manager Position is to establish and grow a volunteer workforce for the SAF Hero Care Center. The Senior Program Manager will recruit, train, retain volunteers to build workforce capacity for day-to-day operation and also surge events.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

• Provide support in the development and maintenance of High-Performing Volunteer Program and support the development and execution of innovative plans and strategies that align with organizational and business goals.
• Ensure the achievement of objectives by implementing and continuously monitoring them to align with the standards and requirements of external government agencies and the Red Conduct routine needs assessments of volunteers to identify opportunities for improvement. Update the volunteer workforce strategy and develop plans to meet operational objectives and needs.
• Build and maintain relationships with internal partners, staff, volunteers, community members, and external organizations. Implement strategies to strengthen the Red Cross brand and ensure consistent communication and experiences for all volunteers. Serve as a resource to volunteers and operational leadership to maximize involvement and efficiency.
• Assess the effectiveness of programs and services, ensuring accurate and timely reporting of metrics to management. Monitor outcomes to reinforce organizational accountability.
• Research and implement new methods to effectively utilize volunteers in support of the operational initiatives. Lead change management efforts and identify process and performance improvements to enhance operational success. Provide strategic input on the implementation and execution of programs as needed.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required
• Experience: Minimum of 7 years of related experience or equivalent combination of education and related experience required. Volunteer Management experience preferred.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Excellent organizational skills and ability to effectively implement and manage programs. Excellent verbal and written communication skills.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Must have the ability to work independently as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors. Ability to work on a team
• Excellent oral and written communication skills, including training, presentation and negotiating skills.

The salary range for this position is $74,520 - $ 79,480.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights