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Director of Infrastructure Services & Innovation

California State University - Fresno
paid holidays
United States, California, Fresno
Feb 21, 2025


Director of Infrastructure Services & Innovation

Job No: 546229
Work Type: Management (MPP)
Location: Fresno
Categories: MPP, At-Will, Full Time, Information Systems & Technology

Director of Infrastructure Services and Innovation
(Administrator II)

Compensation and Benefits

The anticipate hiring salary is $120,000 - $140,000 per year and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the general direction of the Vice President for Information Technology and CIO, the Director of Infrastructure Services and Innovation is a visionary leader and a key member of the Technology Services leadership team, driving innovation, efficiency, and transformation across infrastructure services. This role is an opportunity to reimagine how technology supports the university's mission by leveraging AI, automation, and cutting-edge cloud strategies to streamline processes, optimize resources, and enhance service delivery. The incumbent manages cloud and on-premises Unix and Windows systems, storage services (SAN and NAS), database & systems services, email (Gmail), and virtual application and desktop infrastructure.

Key Qualifications
  • Ability to bring teams together, engage staff, and create a shared vision for technology transformation.
  • A skilled relationship builder who can inspire and influence diverse teams, promote staff development, and foster an inclusive, high-performance culture.
  • Demonstrated ability to assess and refine service delivery methods, streamline processes, and enhance efficiency through technology and automation.
  • Experience in evaluating and optimizing administrative and support systems to improve service delivery.
  • High level of emotional intelligence, diplomacy, and tact in managing diverse teams and navigating complex institutional structures.
  • Familiarity with end-user computing hardware, software, cloud infrastructure, and automation technologies.
  • Knowledge of AI-driven solutions and automation tools that can enhance IT operations and service delivery.


To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience
  • A bachelor's degree from an accredited university in technology, business, information systems, educational technology, or a related field of study.
  • Two (2) years of related progressively responsible managerial experience required.
  • Experience deploying and managing platform or infrastructure as a service solution similar to Amazon Web Services.
  • Demonstrated experience serving in IT leadership roles, successfully leading projects, delivering services, and developing effective processes in system services, network services, and identity management.
  • Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, and capacity.
    • Preferred Qualifications:
      • Master's in computer science, MIS or related field.
      • Five (5) or more years of Information Technology experience working in higher education infrastructure support.
      • Five (5) or more years working in a datacenter environment supporting infrastructure, systems, and applications.
      • Five (5) or more years of experience planning and managing IT projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users.
      • Experience leading successful migrations of on-premises enterprise systems and infrastructure to a public, private, or hybrid cloud environment.
      • Demonstrated experience working successfully with students from diverse backgrounds with a broad range of digital literacies.
      • Experience working in a union environment.


Department Summary

Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.

Deadline & Application Instructions

Applications received by March 23, 2025 will be given full consideration by the search committee.
  • Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click "Apply Now" to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resume/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

To apply, visit https://careers.fresnostate.edu/en-us/job/546229/director-of-infrastructure-services-innovation

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