Safe Parking Lead Case Manager

Job Title: Lead RRH Case Manger

FLSA Status: Full Time - non-exempt
Reports to: Housing Now Director

Schedule: Flexible days 10AM- 6:30PM
Supervises: Safe Parking Housing Navigator/CM

Rate of Pay: $29.36/hour

Closing Date: 4/1/2024

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function: Support individuals who are experiencing houselessness and a part of the Colorado Safe Parking Initiative in Adams County and help them become permanently housed! Core activities will include housing navigation, ongoing case management services for participants which includes assessment, identifying and administering appropriate financial interventions, referrals to community resources (clothing, food, and other emergency assistances), and regular case management meetings including home visits as needed. Driving to meet community members participating in the Colorado Safe Parking Initiative. The case manager will also coordinate and facilitate participant orientation meetings. This position works closely with all members of the Housing Now team.

Duties and Responsibilities:

Essential Functions:

1. Heart and passion for The Salvation Army's mission. Natural ability to reflect and model the high standards of The Salvation Army as one of the world's most distinguished human services charitable organization.
2. Landlord/property management outreach and relationship building.
3. Develop rapport and communication with both property managers and participants experiencing homelessness.
4. Strong communication and people skills
5. Knowledge of the complexities of persons experiencing houselessness
6. Knowledge of community resources
7. Demonstrated history of providing professional, effective programming with participants
8. Ability to complete timely and detailed documentation (including assessments)
9. Ability to use professional discretion to determine appropriate interventions.
10. Desire to serve others by building on their strengths.
11. Strong skills in customer service
12. Competent in working independently within clear parameters in a team environment.
13. Bi-lingual (preferred)
14. Successfully pass background check
15. Possess driver's license and clean driving record.
16. Internal PTM training within first three months of employment
17. Understanding of HIPPA compliance

Qualification and Education Requirements:

• A Bachelor's degree in human services, social work or related field.
• Experience in the housing market of the Denver Metro Area with homelessness prevention preferred. An equivalent combination of education and experience may be considered.
• Two years' experience providing housing services to highly vulnerable populations preferred.
• Case management experience preferred.
• Must be minimally 21 years of age and possessing a valid in-state Driver's License
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

Knowledge, Skills and Abilities Required:

Excellent communication skills both written and verbal, ability to make public presentations, ability to manage databases, administer complex systems and follow program policies. Experience with federal, state and local grants preferred. Ability to discern appropriate approaches and solutions in highly complex cases. Experience in Rapid Rehousing, Housing First, Trauma informed Care, Wrap Around services, Harm Reduction, Strength Based Case Management, Critical Time Intervention and Crisis Intervention preferred

Responsibilities:

• Develop and maintain communication with program participants.
• Maintain regular communication with Program Director and Case managers including attending collaborative working group meetings.
• Act as an advocate to assist participants in stabilizing housing.
• Collect all required documentation for intake to the program according to HIPPA guidelines.
• Strength Case Management directed at maintaining stabilizing housing using Trauma Informed Care, Harm Reduction, Motivational Interviewing and wrap around services.
• Extensive record keeping including case notes, data entry and documentation in HMIS
• Maintain comprehensive case management files and statistics required according to funding source.
• Maintain confidential, professional boundaries with all participants.
• Work closely with volunteers, interns, staff and outside agencies to facilitate program activities.
• Other duties as assigned.

Qualification and Education Requirements:

High School diploma required. Bachelor's degree in Social services, Psychology, Social Work Public Health or other related field required. Master's degree in social work (MSW), preferred. Two years work experience with homeless populations, preferably with families in crisis. Experience with case management required.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to maneuver and Ability to remain in a stationary position bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

Safe Parking RRH Case Manager/Navigator occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.