Client Processing I - Payment Processing

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Client Processing I - Payment Processing to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required).

In this role, you'll make an impact in the following ways:

• This position is responsible for interpreting clients' instructions as it relates to specialized adjustment processing for Benefit Disbursement activity
• The candidate will assess the validity of the request and determine the most appropriate course of action for execution, which includes but is not limited to dictating instructions to team members, creating spreadsheet files for upload or direct data entry into the system
• The candidate will oversee the workflow of adjustment activity, prioritizing when appropriate, and review post-entry activity and reports. If an error is determined the incumbent is expected to identify root causes and propose remediation plans
• In addition, the candidate will be responsible for execution and support of exception payments such as domestic wires and foreign payments, balancing and resolution of breaks in internal operating accounts that support the Benefit Disbursement business
• The individual is responsible for processing payments, performing Callbacks to Client. Flexible to support business in extended hours from office.
• Role will require to discuss payment related issues with Client Service Managers and manage query resolution in the process.
• This role exists to ensure that all assigned functions are performed within daily and intra-day deadlines, adhering to all relevant procedures and controls, thus minimizing risks and potential impact to the organization.
• The individual must understand the risks and controls associated with any activity they perform in the respective function.
• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Performs routine and non-routine client service and transactional support functions
• Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues
• Processes account related transactions per scheduled events/client authenticated direction
• Following established procedures, answers inquiries, and resolves problems or issues
• Manages situations which may require adaptation of response or extensive research according to client response
• Escalates more complex situations to senior colleagues
• Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients
• Performs complex operational tasks in a product or functional area
• May be responsible for allocating and checking work of team members
• Contributes to the achievement of team objectives

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required
• 0-3 years of total work experience is preferred
• Prior experience with Payments/Wires Processing, Cash Transfers, SWIFT Payments, highly preferred
• Strong verbal and written communication skills, Email and Telephone etiquettes, Analysis Skills, Developing Partnerships, Prioritization - Time Management, Innovation & Problem-solving skills & Interpersonal Skills
• Knowledge on Swift messages, Awareness on clearing houses in various regions, understanding of trade life cycle, various market regulations and its impacts, competent in gauging the issue/impact elevating it as appropriate & Attention to Details

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.