Veterinary Customer Services Representative (Overnight)

Are you a top-notch customer service professional? A night owl with a passion for helping veterinary patients and clients? We have got the job for you! Come join our incredible team at AUCVM as we seek a Veterinary Customer Services Representative (Overnight) to perform clerical duties related to veterinary care. You'll work the overnight shift to provide support to an emergency veterinary team, patients & clients all while earning a premium shift differential for your time! By compiling a thorough medical record, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient.

This is an exclusively overnight position within a veterinary teaching hospital during emergency hours. The schedule rotates with variable shift lengths and work week durations and includes weekend and holiday shifts. Work hours are typically between 4:00 pm - 7:00 am with some variation. Shift differential is provided.

The Veterinary Customer Services Representative is responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, directs incoming phone calls, and provides support to the veterinary team. The position also processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/

Why should YOU work for VET MED?

Auburn University is more than just an institution; it's a vibrant community where real people come together to make a difference. Our commitment to students, employees, communities, and our world runs deep, and it's reflected in every corner of our campus and beyond.

Depending on the combination of education and experience, the selected finalist will be hired as a Veterinary Customer Services Rep and assigned level I or II.

Level I: Requires a High school diploma or equivalent.

Level II: Requires a High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. Experience must include at least 2 years at the preceding level or equivalent within Auburn University.

Substitutions allowed for Experience:
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/ EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.