Business Operations Analyst II

Noridian Healthcare Solutions
life insurance, vision insurance, paid holidays, sick time, 401(k), remote work
United States, North Dakota, Fargo
Feb 19, 2025
Description Position is eligible for Remote / Work from Home opportunity Department: System Support Telecommuting Eligible: Yes Job Grade: E11 Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy \| Noridian (noridiansolutions.com) Job Title Business Operations Analyst II Job Summary The Business Operations Analyst is responsible for analyzing, developing, designing, and upholding business initiatives to ensure on-going status of vital business requirements and production systems of the Centers of Medicare & Medicaid Services (CMS) and other customer regulations and organization requirements. This position ensures CMS and other customer regulations are implemented timely and accurately, performs quality assurance reviews related to system maintenance, provides support on special projects, and assists with training new staff. Essential Functions Key Duties/Responsibilities/Accountabilities Manages customer program changes by utilizing project management concepts, including analysis, design, coding, testing, implementation, and post-implementation activities. May provide estimates or participate in estimation for requirements gathering, preparing business requirements documents, testing procedures, and other project tasks. Serves as a primary internal resource for the department, effectively sharing specialized system and application knowledge with the organization. Ensures all issues are resolved and stays current on customer regulations and production systems. Creates and provides training for operational teams on program changes, process enhancements, guidance on process documents and system applications as required. Analyzes, coordinates, promotes, and implements initiatives to enhance business operations, focusing on improving customer experience and driving innovation and efficiency. May conduct quality assurance (QA) reviews for system maintenance, offering constructive feedback to ensure compliance with regulations, policies, and procedures. Facilitates and engages in collaborative workgroups involving internal teams, external contractors, vendors, and CMS as required. Provides mentoring and training to team staff as needed, addressing workload concerns and addressing inquiries. May be required to maintain a comprehensive understanding of the SDLC process and propose improvements to enhance processes. Implements innovative solutions to streamline operations, reduce costs, increase productivity, and improve quality. Non-Essential Duties and Functions Other duties as assigned Minimum Qualifications Bachelor's degree in Business or related field or equivalent combination of education and experience as determined by HR (unless regulated by contract or program standards) 2 years' related work experience Requirements gathering and business process Obtain and maintain knowledge of Medicare systems Understanding of systems development life cycle General testing processes and methodologies Strong written and oral communication skills Preferred Qualifications Above requirements and the following: Healthcare and/or Medicare experience Demonstrated and maintained detailed working knowledge of CMS and Medicare regulations Ability to manage and communicate with various stakeholders Maintain a productive and conducive working environment Ability to manage and communicate complex issues with various stakeholders In-depth problem solving and analytical skills Environment and Cognitive/Physical Demands Office Environment Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve Requires prolonged sitting and telephone use Requires the use of office equipment such as computer terminals, telephones, copiers and printers Infrequent lifting to 20 pounds Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. Total Rewards Package: Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System. CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. An employee in this position may be required to possess a "Federal Identification Card" (Federal ID) as a condition of employment. Federal ID's may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Below is the salary range for potential new hires. Salary Range: $52,120.20 - $85,724.33 Other Compensation: Incentive Plan Lifestyle Benefit: $50/month This job will be closed 02/20/2025 at 4:00PM CST. No further applications will be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)