Patient Care Coordinator - Neurosurgery

University of California - Los Angeles Health
United States, California, Los Angeles
Feb 19, 2025
Description The Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis. Salary Range: $25.60 - $36.33/Hourly Qualifications Required: High degree of adaptability. Comfortable with changing workflows. Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload. Demonstrated basic knowledge of physician office policies and procedures Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent. Skill in working independently and following through on assignments with minimal direction. Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system. Familiarity with physician office billing procedures. Verbal and composition skills to convey detailed medical information. Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows. Skill speaking on a one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures. Ability to perform with frequent interruptions. Ability to prioritize workload when faced with changing deadlines. Ability to make independent decisions. Requires flexibility and conscientiousness. Able to handle variable supervisors and be receptive to an unpredictable work schedule. They should have the ability to triage incoming calls with efficiency. Flexibility to be able to handle variable Neurosurgeons calendars. Requires responsibility of checking in nightly for next day's assignment. Preferred: Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community.Current knowledge of neurosurgical diagnosis, treatments, and terminology. Knowledge of University policies and procedures.