Student Account Specialist

Student Account Specialist - Central Campus

• Advise students on business office related processes.
• Cashiering functions related to processing payments, installment plans, registration payment deferments, financial aid, print cashier reports and closing cashier sessions.
• Process third party contracts and exemptions for students and review for accuracy to assist the district business office in billings.
• Audit student accounts to ensure accuracy. Make changes with approval if needed. Request AR to process needed refunds.
• Receive and process all incoming departmental deposits and related deposits to appropriate budgets.
• Review, analyze and release holds on accounts. Communicate with AR regarding student payments to collection agency.
• Process all invoices for past due student accounts.
• Audit contracts on student accounts. Adjust as needed when students drop. Alert AR and FA if refund or aid adjustments need to be made.
• Process and analyze Dual Credit and FAST exemptions and High School contracts to ensure student accounts reflect accurate charges and credit based on registration.
• Review the Apply process of Banner daily to ensure payment are applied to the appropriate terms.
• Maintain cashier log.
• Create and update functional spreadsheets, letters, and other records.
• Process scholarship stipends.
• Assist AR in addressing 1098-T concerns. Maintain and log requests.

• Advise students and employees on business office related inquiries.
• Reconcile student payment plans and update in Banner as needed.
• Perform general office duties such as: email, filing and faxing.
• Assist students or staff with any BankMobile questions.
• Answer incoming phone calls and operate a multiline phone.
• Other duties as assigned.

• Demonstrate College Values: Exhibit behavior and ethics aligned with the institution's core values.
• Accounting Knowledge: Strong understanding of computerized accounting systems and general accounting principles.
• Communication Skills: Effective communicator with strong interpersonal abilities.
• Teamwork and Flexibility: Work collaboratively, adapt to changing demands, and maintain a positive public image.
• Detail-Oriented and Deadline-Driven: Manage multiple tasks with attention to detail and meet deadlines in a fast-paced environment.
• Microsoft Office Proficiency: Intermediate skills in Word, Excel, Outlook, and PowerPoint.
• Relationship Building: Act as a liaison, fostering strong connections with advisors, offices, and departments.
• Policy Knowledge: Familiarity with institutional policies and procedures.
• Organized and Self-Motivated: Demonstrate high organization and a proactive, self-starting approach.
• Work Under Pressure: Perform effectively under pressure to meet deadlines.
• Office Practices: Knowledgeable in general office procedures and practices.
• Office Equipment Skills: Proficient with facsimile, photocopiers, computers, printers, multi-line phones, and 10-key by touch.
• Typing Proficiency: Type at a minimum of 40 words per minute.
• Flexible Scheduling: Available beyond scheduled hours, with limited vacation during peak periods.
• Accuracy and Proofreading: Maintain high accuracy in work, with strong proofreading, grammar, and spelling skills.
• Effective Written Communication: Write clearly and accurately with proper grammar and punctuation.
• Task Switching: Efficiently transition between tasks without losing focus or continuity.
• Confidentiality: Protect sensitive information with discretion.
• Attention to Detail: Make rapid, accurate visual scans and adjustments as needed.
• Active Listening: Listen attentively and demonstrate understanding.
• Customer Service: Provide courteous, timely assistance and fulfill requests accurately.
• Independent Work: Complete tasks according to established practices and standards with minimal supervision.
• Cash Handling: Capable of cashiering and managing up to $40,000 in transactions (cash, checks, and credit cards).
• Professional Image: Present a polished, professional image with excellent telephone and communication etiquette.
• Banner System Knowledge (Preferred): Proficiency in Banner is highly desirable.
• Institutional Policy Enforcement (Preferred): Strong knowledge of and ability to implement institutional policies and procedures.

• High school degree or equivalent

• 3 years related experience including cashiering, computerized accounting and strong customer service skills.

• Associate's degree in accounting or related field

Preferred Experience:

• Experience with Banner, TouchNet and BankMobile software
• Experience in a higher education environment
• Bilingual

Salary Grade: 106

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5646

Posting Close Date: 2/21/2025