Collaboration Services Engineer - DIT / UMD, JR100884

Position title: Collaboration Services Engineer

Position #:  JR100884

The Collaboration Services Engineer is responsible for providing the engineering, administrative, and operational support of UMD collaboration systems.  The engineering will focus on constant improvement of the enterprise collaboration and telephony systems for the University of Maryland. Services include but are not limited to standard telephone services, call centers, voicemail, video conferencing, instant messaging, and Google Workspace services such as email, calendaring, and cloud-based file services.

The Collaboration Services Engineer will work closely with other Division of Information Technology (DIT) staff and campus stakeholders to develop and improve collaboration systems in ways that improve user experience and productivity.  The Collaboration Service Engineer will closely monitor new product functionality with UMD collaboration systems and services, industry trends, and trends of our Big10 peers, using this information to guide service improvements and integrations.

The Collaboration Services Engineer will have operational and project duties, often with complex technical and business matters.

Responsibilities include:

* Manage and provide operational support for UMD collaboration systems.

* Hands-on deployment of new collaboration applications and functionality with existing collaboration system portfolio.

* Develop increasing expertise in key technologies, focusing on automation within cloud environments.

* Interact directly with University staff to gather technical and business requirements and develop and implement solutions.

* Manage technologies in an enterprise environment with a drive for understanding customer needs and operational excellence.

* Communicated with vendors for upgrades and troubleshoot software issues.

* Training and demonstration of product features and operation to non-technical customers.

* Document all platform service processes and procedures and maintain the artifacts in a document repository.

* Participate in disaster recovery (DR) planning and execution to support customer requirements.

* Automate repetitive tasks where possible to improve service delivery and reduce operational overhead.

* Collaborate with the Security team to identify and remediate application and operating system vulnerabilities.

Physical Demands:  Work is performed in an office environment and requires operating standard office equipment and keyboards. Must be able to walk short distances and drive a vehicle to deliver and pick up materials.

Preferences:

* Experience with Cisco ESA, email forwarding services, Webhooks, the Google API, Java and AWS, Service Now, Cisco Unified Communication, Slack or Webex Teams, MS Office 365, and G Suite.

* Excellent communication and presentation skills.

* Two years experience with LDAP.

* Flexible and able to quickly switch between projects.

* Deadline-oriented with prioritization excellence.

* Strong attention to detail.

* Credibility through knowledge and expertise.

* Skilled in oral and written communication.

* Skilled in the use of Google Office products.

* Ability to perform multiple tasks, set priorities, and meet deadlines.

Licenses/ Certifications:  N/A

Minimum Qualifications

Education:  Bachelor’s degree from an accredited college or university.

Experience:  Two (2) years of professional experience implementing and managing enterprise solutions.

Other:

* Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

* Knowledge of Windows 2003/2008/2012/2016 server operating system and services.

* Knowledge of Active Directory administration.

* Skill in managing production infrastructure with configuration management systems.

* Ability to interpret and apply policies, procedures, regulations, and laws.

* Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Job Details:

Required Application Materials:  Resume, Cover Letter, List of References.

Best Consideration Date:  03/12/2025 (Open Until Filled: Yes).

Salary Range:  $120,000-$144,000.

Please apply at:  https://umd.wd1.myworkdayjobs.com/en-US/UMCP/details/Collaboration-Services-Engineer_JR100884-1?q=JR100884

Non-Regular Hours:  Some evening and weekend work might be required.

Essential:  This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

Visa Sponsorship Information:

* DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.

* F1 STEM OPT support is not available for this position .

Job Risks:  Not Applicable to This Position.

Financial Disclosure Required:  For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department:  DIT-EE-Platform Services.

Worker Sub-Type:  Staff Regular.

Benefits Summary:  For more information on Regular Exempt benefits, select this link.

Background Checks:  Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility:  The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO/AA Statement:  The University of Maryland, College Park is an Equal Opportunity/Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy. Women, Minorities, Disabled, Veterans, and LGBTQ+ Welcome!

Diversity Statement:  The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Title IX Non-Discrimination Notice:  The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.