Information Technology Analyst I

The Opportunity:

UCF IT seeks an IT Analyst I to assist with the daily support and management of enterprise-level, third party applications as supported by / contained in the UCF IT applications portfolio. This position performs basic technical and interface support, troubleshooting, and liaises with vendors, customers, and other IT teams required for application sustainment and stability.

Responsibilities:

• Provide first point of contact for application and/or customer support and issues, troubleshooting, and resolution for supported applications portfolio.

• Assist with application life cycle support; implementation, integration, sustainment, and maintenance/upgrades, and deprecation at end of life, both for Cloud-hosted and server-based applications in portfolio, to include application specific servers.

• Coordinate with other UCF IT teams; assist UCF IT staff in a wide range of technical issues as related to supported applications, including research/recommendation of new technologies and software.

• Produces end-user support documentation of applications including step guidelines and/or user manuals as necessary.

• Continue professional development through review of professional publications and papers and attendance of meetings, professional seminars, and conferences.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 1-2 years' experience IT support in a customer service role, with a focus on troubleshooting.

• Experience with Python, WinSCP, and PowerShell.

• Experience with residence hall key systems.

• Experience with DocuSign and other web-based forms.

• Proactive, organized, and able to thrive in a remote work setting with minimal supervision.

• Skilled at explaining complex or technical concepts to non-technical users.

• Strong interpersonal skills and the ability to manage difficult situations and maintain professionalism when dealing with individuals with varying communication styles.

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.