Administrative Support Professional I, Academic Programs

As the first point of contact, the successful candidate will have a smile in their voice and support the Recruiting, Admissions, Academic Advising, and Student Success teams. The Administrative Support Professional will quickly become knowledgeable about the CON programs and university resources to support their colleagues and answer questions from fellow staff, students, faculty, and others. This position requires exceptional customer service skills; a high degree of professionalism; accuracy and attention to detail; and the ability to set priorities and successfully handle multiple projects.

As the professional events organizer, the successful candidate will coordinate the convocation ceremony, honors ceremony, and other events as assigned. The CON graduates 500+ nurses each year with specialized pinning and hooding ceremonies in Fall, Spring, and Summer - with 2,000+ guests in attendance. This role will coordinate with college leadership to identify the preferred ceremony date/time; create the invitation and rsvp tools; synchronize with academic advising to verify student eligibility; compose the script; direct faculty, students, university leadership, keynote speakers, guests, and volunteers; work with marketing to develop the event program; and initiate many other small touches to make the event special for each participant.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

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DUTIES AND RESPONSIBILITIES:

• As the first point of contact for the college, greet visitors, answer phone calls, and respond to email. Inquiries range in difficulty and confidentiality and require a great deal of customer savvy.
• Develop, organize, and produce CON Convocation & Award Ceremony, Honors Ceremony, and other events as assigned.
• Provide administrative support for the Recruiting & Admission and the Academic Advising & Student Success teams.
• Interact with a diverse population of college associates, ranging from high school families to high-level constituents.
• Possess a high level of situational awareness, broad vocabulary, tact, discretion, resourcefulness, and judgement.
• Manage the electronic ticketing and phone systems, requiring a high degree of computer proficiency.
• Prepare and process documents containing confidential information, requiring a high level of discretion.
• Host campus tours for prospective students as needed, requiring the ability to confidently communicate to broad audiences.
• Maintain office supplies needed for assigned units. Maintain office files, including shared drives, organized and up to date.
• Develop and maintain strong partnerships with campus colleagues.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional organizational skills, advanced customer service, focused attention to detail and a high standard of excellence.
• High levels of initiative, dependability, resourcefulness, and flexibility.
• Effective prioritizing, multi-tasking, problem solving, and decision-making abilities.
• Impressive communication skills: listening, verbal, written.
• Strong interpersonal skills; committed to diversity, equity, inclusion; and the ability to work with diverse constituencies.
• Exercise discretion on matters of significant importance related to highly confidential student matters.
• Ability to effectively use administrative systems, web-based applications, and standardized software programs, including Microsoft Office Suite.
• Ability to establish, maintain and sustain positive, professional working relationships internally and cross-functionally.
• Ability to work independently and as part of a team in a service-oriented office environment - including responding to walk-in questions.

• One (1) year of relevant work experience required.
• Bachelor's degree or equivalent advanced learning attained through experience required.